Our client, Ripple Foods, is hiring a Marketing and Sales Coordinator!
The Marketing & Sales Coordinator serves as an essential hub for commercial execution, consumer engagement, and cross-functional operations. Guiding the central priority, “How do we seamlessly execute our brand experience across every touchpoint?”, this individual is responsible for owning front-line consumer care, managing digital product content, and providing vital execution support across marketing, sales, and e-commerce.
Operating at the intersection of consumer advocacy and operational rigor, the Marketing & Sales Coordinator owns consumer communication, digital asset management across key retail portals, promotional calendar tracking, and item setup. This role requires an entrepreneurial, highly organized, and detail-oriented team member who thrives in a fast-paced environment—someone who can independently manage customer care resolution, execute website and portal updates, support sales and innovation launches, and turn consumer feedback into actionable insights. This position offers a hands-on foundation in CPG commercialization with a clear pathway to grow into an Assistant Brand Manager role. Reports to the Sr. Brand Director.
Key Responsibilities & Accountabilities
Consumer Care & Community Management
- Front-Line Brand Ownership: Manage the primary consumer care inbox across email, website, and social media channels, delivering empathetic, on-brand responses to questions, comments, and complaints.
- Escalation & Safety Management: Rapidly identify and execute escalation protocols for quality, safety, or regulatory concerns in strict adherence to company standards.
- Community Engagement: Maintain active community management across social channels to foster brand advocacy, trial, and repeat engagement.
- Feedback Tracking & Library Maintenance: Systematically track, synthesize, and report consumer feedback trends to internal teams while maintaining and updating the master FAQ and canned response library.
Digital Execution, Catalog & Asset Management
- Digital Asset Management (DAM): Serve as the single-source-of-truth manager across Syndigo, 1WS, and retailer portals to ensure digital catalog accuracy and brand compliance across key e-retail partners.
- Item Setup & Master Data: Lead new item setup and ongoing master data maintenance across retail, digital, and commercial channels.
- Website & Order Operations: Execute regular website content updates and coordinate direct order resolutions via Flowspace and third-party logistics partners.
Campaign & Promotional Coordination
- Promotional Execution: Coordinate and track the overarching promotional calendar to ensure cross-functional alignment across marketing, sales, and retail execution.
- Consumer Programs: Lead the rollout and execution of quarterly consumer communication programs, email campaigns, and promotional touchpoints.
Sales Enablement & Cross-Functional Support
- Sales & Innovation Support: Partner closely with Sales and Brand teams to fulfill account requests, assist with customer sales presentation decks, and support innovation launch rollouts.
- Commercial Operations: Provide day-to-day operational support for e-commerce initiatives, customer presentations, and Sales & Operations Planning (S&OP) processes.
- Reporting & Analytics: Compile, track, and analyze recurring sales, consumer feedback, and campaign performance data to surface actionable business insights
Qualifications & Experience
- Experience: 3-5 years of progressive experience in marketing, sales coordination, consumer care, or e-commerce execution within CPG (Consumer Packaged Goods), with a preference for Food & Beverage or Natural Products.
- Education: Bachelor’s degree in marketing, Business, Communications, or a related field required.
- Technical Savvy: Hands-on experience with digital asset management/syndication platforms (Syndigo, 1WS, retailer seller portals), and basic website content management system (CMS) tools
- Analytical Capability: Proficient in Microsoft Office (Excel and PowerPoint) with an ability to organize data and summarize performance metrics.
- Career Growth Ambition: Highly motivated to learn the end-to-end commercial operations of CPG brand management with a goal of advancing into brand management roles
Key Competencies for Success
- Proactive Ownership: Independently manages consumer touchpoints, operational requests, and dynamic daily queues without requiring top-down prompts or constant oversight.
- Meticulous Detail & Rigor: Ensures 100% accuracy in item setup, digital assets, and customer communications across retail portals and public platforms.
- Empathetic Communication: Ability to address consumer concerns thoughtfully and turn negative experiences into positive brand interactions.
- Agile Execution: Moves fluidly between structured daily ownership tasks (inbox, item setup) and fast-turnaround support requests from Sales and Marketing leadership.
RIPPLE HIGHLIGHTS:
- An inclusive and collaborative environment where all ideas are welcome, iteration is encouraged, and the best ideas are adopted. As a certified B-corporation, we go the extra mile to ensure our business benefits our employees, our consumers, our local community, and the world around us.
- Excellent Health care coverage for you and your family
- Generous time off: the freedom you need to take time away from work to rest and recharge
- Pay It Forward or Give It Back: 20 hours paid time each year to volunteer. Join a planned event or volunteer individually for a cause that matters to you
- Paid bonding leave for new parents and pregnancy disability leave
Location: Remote- US-based candidates
Pay Range: $85-100k per year, plus bonus.
