Virtual Assistant, Operations & Customer Support

About Huzzle

At Huzzle, we connect exceptional talents with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries such as SaaS, MarTech, FinTech, and EdTech. Unlike an outsourcing agency, we place you directly with a client where you’re hired in-house as a valued member of their team.

About the Company

Our client is a fast-growing company in the logistics and transport sector, focused on delivering efficient, reliable, and customer-centric solutions. With a strong emphasis on operational excellence and seamless coordination, they support businesses with end-to-end transport and scheduling services.

Role Type: Full-time

Engagement: Independent Contractor

Job Summary

We are hiring a detail-oriented Operations & Customer Support Specialist with experience in the logistics or transport industry. This role combines customer communication, scheduling, and administrative coordination to ensure smooth day-to-day operations.

If you’re looking for a remote customer support job with strong operational exposure and long-term growth potential, this is an excellent opportunity.

Key Responsibilities

• Manage inbound and outbound customer communication via phone and email, ensuring prompt and professional responses.
• Handle booking and scheduling of transport services, ensuring accuracy and efficiency.
• Maintain accurate data entry and record-keeping across internal systems.
• Coordinate daily logistics operations, ensuring timely updates and issue resolution.
• Provide administrative support, including document management and reporting.
• Collaborate with internal teams to streamline workflows and improve service delivery.

Requirements

• Proven experience in the logistics, transport, or supply chain industry.
• Strong phone and email communication skills in a customer-facing role.
• Experience with booking systems and schedule management.
• High attention to detail with strong data entry and record-keeping abilities.
• Proficiency in Google Workspace (Docs, Sheets, Gmail, Calendar).
• Excellent organizational and multitasking skills.
• Ability to work independently in a remote environment.

Benefits

💰 Competitive salary based on experience

🌎 Fully remote role with a flexible work environment

🚀 Work with a growing logistics company in a high-demand industry

📈 Long-term career growth with operational and customer success exposure

🎯 Hands-on role with real impact on day-to-day business operations