🕒 5 days ago
Provide first-touch technical and account support to Jamf customers by diagnosing issues, guiding users through workflows, and resolving inquiries across phone, chat, and email.
Bilingual Customer Support Specialist (ENG + SPA) - Remote
🕒 13 days ago
📍 🇲🇽 Tijuana - Remote🪈 Entry-level🛟 Customer Support Specialist📢 🇬🇧 English Required📢 🇪🇸 Spanish Required💼 Full-Time
Customer SupportBilingual CommunicationZendesk SupportTechnical Proficiency
📜 Description
- Assist English-speaking and Spanish-speaking customers with inquiries and support requests.
- Utilize technology and tools to enhance customer interactions and resolve issues.
- Collaborate with team members to improve service delivery and customer satisfaction.
- Grow into upper-level positions within the organization based on performance.
🛠️ Requirements
- Fluent in both English and Spanish.
- At least 1 year of experience in customer support or sales roles serving English-speaking customers.
- Tech-savvy with familiarity in using support tools like Zendesk.
- Available to work weekends with days off during the week.
- Must be able to pass a background check.
Full job description
Company Description
HOS247 LLC is a growing technology company that provides hardware and software solutions to trucking companies in the USA and Canada. Our top-rated ELD Logbook and Fleet Management system ensures transportation compliance and delivers superior visibility, safety, and productivity for commerical fleets.
Learn more https://hos247.com/
Job Description
This is a full-time virtual (work-from-home) Customer Support contractor position in Mexico. You will be working with English-speaking and Spanish-speaking customers in the USA and Canada. We’re looking for team players who bring a desire to have an impact on the organization and are ready to grow into upper-level positions quickly.
Qualifications
You must be fluent in both English and Spanish, tech-savvy, and have at least 1 year of experience in customer support or sales roles serving English-speaking customers. Must be available to work weekends (Saturday and Sunday), with days off scheduled during the week. Familiarity with Zendesk Support is a plus. Previous residence in the US is a big plus. Must be able to pass a background check.
Additional Information
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