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Manage day-to-day Knoxville office operations, support employees and visitors, coordinate vendors and onboarding, organize culture-building events, and help find and set up a new office space.
Assistant Association Manager
🕒 3 days ago
High-volume Customer ServiceHOA/COA Association ManagementProperty ManagementVendor Coordination
📜 Description
- Handle homeowner and resident inquiries by phone and email, resolving issues promptly and professionally.
- Support 2–3 managers across 10–15 communities and provide responsive service to residents, clients, vendors, and colleagues.
- Coordinate vendors, process work orders, conduct site visits, and support daily community operations.
- Apply community rules consistently, maintain organized records, and follow through on open items.
- Attend occasional evening board meetings and respond to after-hours emergencies as needed.
🛠️ Requirements
- 3–5 years of external-facing, high-volume customer service experience
- Preferred experience in HOA/COA association management, rental property management, or hospitality management (hotel/resort/restaurant)
- Proficiency in Microsoft Outlook, Excel, and Word
- Valid driver's license and reliable transportation
- Dedicated home workspace with high-speed internet
- Ability to travel within the Cleveland metro area several times per week
- Must reside within 45 minutes of Cleveland, OH
- Must pass a criminal background and credit history check before hire
- Property management experience
- Experience with property management software (e.g., AppFolio, Yardi, Vantaca or similar)
✨ Benefits
- Salary: up to $65,000 - 70,000/year (exempt/salaried) dependent on prior property management experience
- Schedule: Monday – Friday, 8:30 am – 5:00 pm | 37.5 hours/week, plus occasional evening weekday meetings via Zoom or in-person for approx. 2-hours each (average of 5-10/mo).
- Mileage reimbursement for community travel
- Dental
- Vision
- Life insurance
- 401(k) retirement plan with employer match
- Ample paid time off (personal and vacation), plus 13 paid company holidays to promote work-life balance
- Referral bonus program
Full job description
About The Coral Company
Coral is a property management company serving HOA and condo association communities across the Cleveland metro area. We pride ourselves on being exceptionally responsive, accurate, and service-oriented for the owners and residents we support.
The Role
As an Assistant Association Manager, you'll be the first line of support for homeowners and residents across a portfolio of communities, handling high volumes of calls and emails, coordinating vendors, and backing up the Property Manager on financial and operational tasks. This is a hybrid role based out of your home office with regular travel to community locations throughout greater Cleveland (mileage reimbursed) and to our corporate office in Independence, Ohio as necessary.
Compensation & Benefits
- Salary: up to $65,000 - 70,000/year (exempt/salaried) dependent on prior property management experience
- Schedule: Monday – Friday, 8:30 am – 5:00 pm | 37.5 hours/week, plus occasional evening weekday meetings via Zoom or in-person for approx. 2-hours each (average of 5-10/mo).
- Mileage reimbursement for community travel
- Health, dental, vision, disability, and life insurance
- 401(k) retirement plan with employer match
- Ample paid time off (personal and vacation), plus 13 paid company holidays to promote work-life balance
- Referral bonus program
Location
Hybrid – primarily remote (must live within Cleveland, Ohio metro area) with willingness to drive to our communities- evening meetings REQUIRED.
What You'll Do
- Serve as the primary point of contact for owner and resident inquiries via phone and email, resolving issues with professionalism and urgency
- Assist several managers (2-3) and support 10-15 communities
- Customer service – responsive communication with client, residents, vendors, and team members
- Support the Property Manager with day-to-day community operations, including vendor coordination, work order processing, site visits, and when the manager is off
- Assist with budget preparation, banking tasks, and financial reporting
- Help obtain vendor proposals and manage service contracts
- Enforce community rules and regulations consistently and professionally
- Attend occasional weekday evening board meetings (5-10/month on average) and respond to after-hours emergencies as needed
- Maintain organized records, task lists, and follow-through on all open items
Requirements
- 3–5 years of external-facing, high-volume customer service experience
- Preferred experience in HOA/COA association management, rental property management, or hospitality management (hotel/resort/restaurant)
- Proficiency in Microsoft Outlook, Excel, and Word
- Valid driver's license and reliable transportation
- Dedicated home workspace with high-speed internet
- Ability to travel within the Cleveland metro area several times per week
- Must reside within 45 minutes of Cleveland, OH
- Must pass a criminal background and credit history check before hire
Nice to Have
- Property management experience
- Experience with property management software (e.g., AppFolio, Yardi, Vantaca or similar)
- Familiarity with HOA governing documents, CC's, or community association regulations
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