The Director of Business Planning & Central Operations is a newly created role at the center of how Customer Care runs and grows. This leader will ensure the org is resourced and positioned for the future, and will own the functions that.
The Director of Business Planning & Central Operations will lead strategic planning, operational readiness, and financial management within Lyft's Customer Care organization, ensuring effective resource allocation and growth.
As the Director of People Experience, you will lead HR initiatives, enhance employee engagement, and drive performance management in a high-growth environment.
Lead the global B2B marketing strategy and operations for Lyft, overseeing a matrixed team to execute and measure marketing efforts across diverse brands and markets.
As the Director of Product for Customer Care, you'll lead a team to innovate and execute AI-driven support solutions, enhancing customer experiences across multiple platforms.
