🕒 yesterday
Deliver and improve scalable client training through webinars and learning programs, helping customers master the platform and Collaborative Learning methodology while sharing adoption insights with Customer Success and Product teams.
Sales Trainer
📅 Aug 25
Customer Success CoachingAccount Management CoachingQuality AssuranceStructured Feedback
📜 Description
- Coach and mentor Customer Success Managers and Account Managers on customer satisfaction, retention, and relationship management.
- Review customer calls, emails, and task updates, then provide detailed feedback.
- Create individualized coaching plans based on performance metrics and team goals.
- Deliver training sessions and skill refreshers, and collaborate with leadership on development needs.
- Maintain coaching documentation and analyze coaching effectiveness and performance trends.
- Conduct a live training simulation and present an original deck on Customer Success Managers and how to succeed in the role.
🛠️ Requirements
- Experience coaching Customer Success Managers, Account Managers, or similar roles
- Solid foundation in quality assurance and structured feedback delivery
- Former BPO trainers with QA and client-facing experience are strongly encouraged to apply
- Excellent communication, facilitation, and coaching skills
- Familiarity with CRMs and performance coaching tools
- Must be able to work in a hybrid setup and align with a US time zone (night shift) schedule
- Must present original coaching/training materials during the hiring process
- Conduct a mock training simulation (live)
Full job description
About the Role:
We're looking for a Sales & Customer Success Trainer to develop, support, and elevate the performance of our Customer Success Managers (CSMs). This role combines coaching, quality assurance, and training delivery to ensure our CSMs are equipped to drive long-term client success.
The ideal candidate has prior experience coaching CSMs or similar client-facing roles and brings a structured approach to performance improvement. Former BPO trainers with a strong QA background are welcome to apply.
Preferred Skills:
Background in SaaS, B2B services, or subscription-based support
Familiarity with CS tools like Hubspot, Pipedrive, Stripe, Dialpad
Training or coaching certifications are a plus
Key Responsibilities
Candidate Requirements
Hiring Requirement – Simulation & Mock Deck
🕒 9 days ago
Develop and improve fleet operations training, maintain compliant operating standards, assess training effectiveness, and support staff development through quality assurance and data-driven improvements.
📍 🇺🇸 Detroit - Hybrid💰 $72.3k - $88k / year💼 Full-Time🎹 Mid-level🧑🚀 Learning and Development Specialist📢 🇬🇧 English Required
🕒 yesterday
Coordinates onboarding, learning logistics, platform administration, and content updates to deliver a seamless employee learning experience, while using data and digital tools to improve L&D operations.
TRILHOS | ASSISTENTE TREINAMENTO
🕒 2 days ago
Motiva👥 1001 - 5000 employees🏢 Logistics And Supply Chain
🕒 2 days ago
Apoia as atividades de Treinamento e Desenvolvimento, organizando capacitações corporativas, gerenciando registros e indicadores e prestando suporte a colaboradores e gestores para garantir processos eficientes e em conformidade.
Analista de Capacitação Pleno | Setor Elétrico | Trabalho Híbrido | Vaga afirmativa também para Pessoas Pretas e Pardas, LGBTIA+, PCD e Gerações
🕒 3 days ago
CCEE👥 501 - 1000 employees🏢 Oil & Energy
🕒 3 days ago
Desenvolve e aprimora iniciativas de capacitação para o mercado de energia, criando conteúdos técnicos, acompanhando a experiência dos alunos e garantindo alinhamento com a regulação do setor elétrico.