🕒 3 days ago
Own adoption, value realization, and workflow excellence for advisory customers by configuring Fieldguide, improving engagement delivery, enabling teams, and translating practitioner insights into scalable product workflows.
Implementation & Customer Success Manager — AI Agents
📅 Sep 17
Customer SuccessSoftware ImplementationTechnical Account ManagementWorkflow Configuration
📜 Description
- Manage the customer journey from contract signing through implementation, launch, and ongoing success.
- Configure workflows, call forwarding, and integrations to bring new customers live.
- Build and improve AI agent behaviors, including prompts and escalation logic.
- Implement new workflows and integrate systems such as athenahealth and Brightree.
- Lead onboarding calls and regular customer check-ins; troubleshoot issues and coordinate engineering escalations.
- Identify churn risks and account expansion opportunities, and document recurring issues in playbooks.
🛠️ Requirements
- 3+ years in implementation, customer success, or a technical account management role at a B2B software company.
- Proven experience managing a book of customers or implementations independently.
- Hands-on experience configuring software for customers, such as CRMs or workflow automation tools.
- Strong spoken and written English communication skills.
- Experience with telephony, healthcare software, or APIs and integrations.
- Ability to troubleshoot technical issues effectively.
- Strong organizational skills to manage multiple implementations simultaneously.
- Willingness to work US business hours consistently.
- Experience in front-office or healthcare operations.
- Familiarity with tools such as Linear/Jira, Stripe, and Slack.
✨ Benefits
- Opportunity to work with cutting-edge AI technology in a rapidly evolving field.
- Remote work environment with flexibility in your setup.
- Professional development opportunities and growth within the company.
- Collaborative team culture with a focus on innovation.
- Access to learning resources and support for career advancement.
- Engaging work that impacts real business operations.
Full job description
About Central
Central builds AI agents that do real operational work for businesses. Our product currently includes answering phones, booking appointments, and managing back-office workflows. As we expand into deeper automation, we are looking for an enthusiastic Implementation & Customer Success Manager to lead our customer engagements.
In this role, you will take ownership of the customer journey post-signature, ensuring that our AI solutions deliver consistent value. You will be integral in configuring products, troubleshooting issues, and fostering strong customer relationships to promote retention and expansion.
At Central, we value diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences. We look forward to your application!
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