🕒 3 days ago
Own adoption, value realization, and workflow excellence for advisory customers by configuring Fieldguide, improving engagement delivery, enabling teams, and translating practitioner insights into scalable product workflows.
Customer Success Engineer - AI Agents
📅 Sep 17
Customer SuccessAI AgentsPrompt ConfigurationWorkflow Configuration
📜 Description
- Configure AI agents, prompts, and workflows to meet customer specifications.
- Reproduce customer-reported problems, diagnose configuration issues, and test fixes end to end.
- Communicate with customers, follow through on inquiries, and move urgent requests forward the same day.
- Maintain account health through check-ins and performance reviews, supporting retention and expansion.
- Help customers go live independently by Day 7 and collaborate with integration engineers on custom API needs.
- Document customer interactions and technical configurations.
🛠️ Requirements
- Proven experience in customer success or a similar role
- Technical aptitude with a strong understanding of AI agents and workflows
- Excellent communication skills and ability to work directly with customers
- Strong problem-solving skills with the ability to diagnose and troubleshoot issues
- Ability to work independently and manage multiple customer accounts
- Experience in a technical support or engineering role is a plus, but coding is not required
- Willingness to work during US business hours
- Strong organizational skills and attention to detail
- Familiarity with AI technologies and platforms
- Experience in customer relationship management (CRM) software
✨ Benefits
- Opportunity to work in a cutting-edge field with AI technologies
- Collaborative and supportive team environment
- Engagement with diverse customer accounts
- Chance to influence customer success strategies and practices
- Remote work flexibility, allowing you to work from anywhere in South Africa
Full job description
About the Role
We are seeking a dynamic and technically skilled Customer Success Engineer specializing in AI Agents to join our team in South Africa. This role is perfect for individuals who possess a blend of technical aptitude and a passion for customer engagement. You will be responsible for configuring AI agents, managing prompts and workflows, and ensuring that our clients have a seamless experience with our products.
The Customer Success Engineer will work directly with customers to diagnose configuration issues, reproduce problems, and test fixes end to end. Your ability to communicate effectively and follow through on customer needs will be essential to the success of this position. You will maintain customer ownership, focusing on account health, retention, and expansion.
In this role, you are expected to have a proactive approach, ensuring that customers can independently go live by Day 7. The position requires availability during US business hours, providing an exciting opportunity to work with a diverse range of clients across different time zones.
We welcome applicants from diverse backgrounds and experiences. Join us in making a difference for our customers while advancing your career in the exciting world of AI technology.
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