Customer Success Representative

Flagler Health is building the clinical operating system for modern musculoskeletal care.

We partner with MSK provider groups and specialty clinics to help them grow, operate more efficiently, and deliver better longitudinal care across patient acquisition, clinical workflows, and ongoing patient engagement. Our platform sits at the intersection of care delivery and clinic operations, helping providers capture more value across the full patient lifecycle.

We’ve recently raised our Series B and are entering our next phase of growth.

What You’ll Do:

• Own the ongoing relationship with assigned healthcare customers, driving adoption and ensuring they realize real value from our platform.

• Serve as the primary point of contact, acting as the connective tissue between customers and internal teams.

• Translate customer needs into outcomes, surfacing feedback and advocating as the voice of the customer.

• Proactively identify risks and opportunities within accounts to support retention and growth.

• Travel approximately 25% to engage with customers on the ground.

Required Qualifications:

• 1–3 years of experience in healthtech, or in a healthcare setting working closely with health technology (e.g., athenahealth or similar platforms).

• Strong understanding of the pace and nuance of healthcare, with a track record of building durable customer relationships.

• Organized, proactive, and energized by solving customer problems.

• Clear communicator who takes ownership and thrives in a fast-moving, mission-driven environment.

• Customer success experience specifically within healthtech is a strong plus.

Work Environment:

• NYC preferred. Excellent candidates can work remotely.

• We have video on for our weekly team syncs and pair-coding/tech discussions. Camera is required to be on during meetings.

Our Values:

This is what you can expect of your teammates at Flagler:

• Owner: We own our work like founders. We don't wait to be asked, and we pick up the problem nobody else has.

• Builder: We like making things from scratch. We don't need a playbook to start, and we'd rather ship a rough first version than wait on a perfect spec.

• Fast: We make quick decisions. We favor progress and respect process.

• Transparent: We communicate directly. We value merit and honesty, and we challenge assumptions, including our own.

• Curious: We explore new approaches and ask "why" often.