Handle embedded insurance claims from first notification through settlement or declinature, assess coverage, communicate with customers, coordinate resolutions, and use AI tools to manage files and improve claims processes.
Lead hands-on claims handling and coach the claims team, resolving complex cases while improving claims processes with AI, monitoring performance, and ensuring decisions meet carrier, regulatory, and customer standards.
Run day-to-day MGA operations across carrier relationships, programme administration, product launches, claims support and compliance, while improving processes and keeping insurance programmes operating effectively.
Own and improve the reliability, security, and scalability of production systems and AWS infrastructure, leading disaster recovery, incident response, authorization, and safe continuous deployment.
Build and operate full-stack insurance products, integrations, and production systems, owning delivery from design through monitoring while improving reliability, transactional accuracy, and engineering practices.
Support commercial growth by researching target accounts, managing CRM and sales operations, creating social campaigns, and using AI and no-code tools to automate revenue-driving processes.
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