Business Operations Principal, Catalogue and Selection

Farfetch is a leading global marketplace for the luxury fashion industry, connecting customers in over 190 countries with items from more than 50 countries and over 1,400 of the world’s best brands and charming boutiques from around the world. Farfetch opens a world of luxury for endless expressions of style, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.

OPERATIONS

The Operations team serves as the backbone of our marketplace, seamlessly managing the entire order journey. From creating online content and ensuring secure payments to order fulfillment and delivery, while providing comprehensive customer and partner care, this team is relentlessly focused on improving the customer experience every single day.

PORTO

Our office is near Porto, in the north of Portugal, and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals.

THE ROLE

As a Business Operations Principal, you’ll play a pivotal role in driving strategic initiatives, elevating operational performance, and shaping scalable solutions across our Catalogue and Selection areas. This role combines problem-solving with data-driven analysis and disciplined project management.

You’ll work closely with senior leadership and cross-functional stakeholders to tackle complex challenges, deliver high-impact projects, and embed operational excellence into team workflows and decision-making. Reporting to the Senior Director of Catalogue Operations, you’ll be a trusted partner and go-to problem solver, helping the company scale effectively while maintaining agility.

WHAT YOU'LL DO

Lead and support high-impact, cross-functional projects from discovery through execution, ensuring measurable business outcomes.

Apply structured problem-solving frameworks and data-driven analysis to break down complex issues and design actionable solutions.

Develop clear project roadmaps, define milestones, and drive accountability across teams to ensure timely delivery.

Partner with leadership to identify opportunities for operational efficiency, growth acceleration, and improved decision-making.

Translate insights into compelling recommendations, presenting to key stakeholders in a clear, persuasive manner.

Build scalable processes, frameworks, and reporting mechanisms that enable the business to operate with clarity and speed.

Lead operating teams as necessary as processes go from pilot to scalable solutions.

WHO YOU ARE

Strategic thinker with 2-4+ years of experience in management consulting, corporate strategy, or business operations in high-growth environments.

Skilled problem solver with proven ability to scope, structure, and deliver complex initiatives end-to-end independently.

Strong analytical background: highly proficient in BI tools, such as Looker, Power BI or others (including creating and updating dashboards, etc); SQL querying; able to craft data and insights presentations that explain business issues and drive movement in the organization.

Excellent communicator with the ability to influence senior stakeholders and create their own network inside the organization.

Comfortable operating in ambiguous, fast-moving environments with multiple priorities.

Collaborative, resourceful, and confident in challenging assumptions constructively.

Fun to work with and motivated to make a meaningful impact on the organization’s success.

Strong business acumen, retail operations, and / or marketplace experience a plus.

REWARDS & BENEFITS

EQUAL OPPORTUNITIES STATEMENT

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