🕒 2 days ago
Own Zurich office operations and employee experience, managing building systems, vendors, hospitality, events, and workplace processes as the office’s sole workplace team member.
B2B Operations Specialist
📅 May 14
B2B OperationsE-commerce OperationsTechnical Account ManagementPartner Support
📜 Description
- Support partners with day-to-day operational and technical queries, including order, returns, system, and customer service issues.
- Monitor partner KPIs, identify trends and bottlenecks, and develop lasting solutions to recurring problems.
- Escalate complex technical and operational issues and turn partner feedback into actionable product insights.
- Use AI tools and automated workflows to streamline routine queries and expand partner self-service.
- Work cross-functionally to represent partner needs and influence operational standards.
- Document and scale processes that improve partner efficiency, autonomy, and satisfaction.
🛠️ Requirements
- B2B Operations Background: Experienced in a B2B, e-commerce operations, or technical account management environment where you managed complex enterprise or vendor relationships.
- Strong Communicator & Influencer: Ability to translate complex technical concepts into clear, actionable insights for both luxury brand partners and internal teams.
- Analytical Mindset: You don't just look at data; you look through it to find root causes. You are comfortable using data visualization tools.
- Tech and Automation Savvy: You have a natural curiosity for tech stacks, APIs, and AI tools. You look for ways to automate manual tasks rather than doing them repetitively..
- Problem Solver: You have a strategic approach to troubleshooting. When a process breaks, your instinct is to fix the system, not just the individual case.
- Agile and Adaptable: Thrives in a fast-paced environment and is comfortable navigating ambiguity as our platform and tools evolve.
✨ Benefits
- Health insurance for the whole family
- Well-being resources
- 25 days of annual leave, above the statutory allowance
- Two additional Caring Days per year
- Sabbatical program after 5 years of service
- Training opportunities
- Free access to LinkedIn Learning
- Flexible benefits program
Full job description
Farfetch is a leading global marketplace for the luxury fashion industry, connecting customers in over 190 countries with items from more than 50 countries and over 1,400 of the world’s best brands and charming boutiques from around the world. Farfetch opens a world of luxury for endless expressions of style, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.
OPERATIONS
The Operations team serves as the backbone of our marketplace, seamlessly managing the entire order journey. From creating online content and ensuring secure payments to order fulfillment and delivery, while providing comprehensive customer and partner care, this team is relentlessly focused on improving the customer experience every single day.
PORTO
Our office is near Porto, in the north of Portugal, and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals.
THE ROLE
We are looking for a B2B Operations Specialist to optimize and scale the Farfetch partner ecosystem. In this role, you will own the operational health of our B2B relationships by leveraging data, automation, and AI-driven insights to predict friction points before they happen.
You will be part of a fast-paced B2B team that thrives on transforming complex operational challenges into streamlined, scalable processes for the world’s best luxury boutiques and brands.
WHAT YOU'LL DO
Data-Driven Problem Solving: Monitor and analyze partner operational KPIs to identify trends, diagnose systemic bottlenecks, and proactively engineer long-term solutions for recurring issues.
Technical Account Management: Act as the primary escalation point for complex technical and operational queries, translating technical friction into actionable product feedback.
AI & Automation Integration: Leverage AI tools and automated workflows to streamline routine partner queries, increasing self-service capabilities and freeing up your bandwidth for high-impact, strategic partner interventions.
Cross-Functional Process Engineering: Partner with the organization to champion the "voice of the partner," utilizing data trends to influence operational standards and drive value for the partner ecosystem.
Continuous Improvement: Define, document, and scale best-in-class operational frameworks that elevate partner autonomy, efficiency, and satisfaction.
WHO YOU ARE
Analytical Mindset: You don't just look at data; you look through it to find root causes. You are comfortable using data visualization tools.
Tech and Automation Savvy: You have a natural curiosity for tech stacks, APIs, and AI tools. You look for ways to automate manual tasks rather than doing them repetitively..
Problem Solver: You have a strategic approach to troubleshooting. When a process breaks, your instinct is to fix the system, not just the individual case.
Agile and Adaptable: Thrives in a fast-paced environment and is comfortable navigating ambiguity as our platform and tools evolve.
REWARDS & BENEFITS
Training opportunities and free access to LinkedIn Learning
Flexible working environment
EQUAL OPPORTUNITIES
Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process.
We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.
We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.
SCAM DISCLAIMER
It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.
Similar jobs
Search more Operations Manager jobs
Operations Executive - Fees - 12 Month FTC
🕒 2 days ago
Evelyn Partners👥 1001 - 5000 employees🏢 Financial Services
🕒 2 days ago
Manage fee administration across client accounts, including maintaining fee data, processing debits and adjustments, validating documentation, and responding to queries while supporting account maintenance and fee projects.
🕒 2 days ago
Supervise and coordinate onboard laundry operations, guiding attendants, prioritizing production, maintaining quality and equipment, and ensuring safe, timely service for guest, crew, and hotel linen.
🕒 2 days ago
Lead strategic and operational initiatives embedded in a Product team, aligning stakeholders, managing dependencies and driving delivery from planning through launch while improving measurable business outcomes.
🕒 2 days ago
Own grantmaking workflows, Board and stakeholder coordination, and operational systems, translating complex discussions into clear actions and helping Foundation leadership work effectively.