Ethos (Nasdaq: $LIFE) is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform, Ethos is transforming the life insurance experience for consumers, agents, and carriers alike. Ethos offers instant, accessible products and a seamless online process that requires no medical exams and just a few health questions; it eliminates traditional barriers, making it easier than ever for everyone to protect their families. Ethos is redefining how life insurance is bought, sold, and underwritten.
About the role
The People Services Associate is the front line of People Services, and the person who shapes how employees experience Ethos day to day. In this role, you'll deliver accurate, timely, high-quality support across the employee lifecycle, treating every question and every transaction as a chance to make someone's day easier. Reporting to the Manager, People Services, you'll own your work with exceptional attention to detail, bring a genuine service orientation to every interaction, and apply critical thinking to spot what could work better. Because this work is transactional and high-volume, precision matters: getting it right the first time is the standard. Just as important is a habit of continuous improvement, surfacing the friction points and repeatable patterns that become candidates for automation. This role is ideal for someone who takes pride in flawless execution, loves helping people, and is always looking for a smarter way to do the work.
Duties and Responsibilities:
Qualifications and Skills:
Shift Schedule:
#LI-Hybrid
#LI-KP2
Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records.
To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice.
Recruitment Notice: Please be aware of recruitment scams. All legitimate communication from our team will only come from email addresses ending in @ethos.com or @getethos.com.
We will never ask for payment, banking details, or sensitive personal information during the hiring process. If you are contacted by someone claiming to represent us from a different email address, please treat it as fraudulent.
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