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Senior Partner Success Manager, Omni

📅 Jul 22
Partner SuccessCustomer SuccessStrategic Account ManagementAPI Knowledge

📜 Description

  • Own post-go-live success for a portfolio of enterprise and midmarket Omni partners from first booking through sustained GBV growth.
  • Monitor partner health across booking volume, rate quality, conversion, and engagement, flagging risks and acting proactively.
  • Drive GBV growth through proactive check-ins, performance reviews, and optimization recommendations.
  • Lead QBRs for strategic accounts, translating data into forward-looking strategy.
  • Coordinate onboarding and activation milestones with partners to ensure successful integration.

🛠️ Requirements

  • 8+ years in partner success, customer success, or strategic account management, ideally in travel tech, API/platform products, fintech, or SaaS.
  • Demonstrated track record managing a portfolio of B2B relationships with measurable revenue or GBV outcomes.
  • Experience coordinating with technical teams without owning the technical work.
  • Strong data orientation to use metrics for storytelling and problem diagnosis.
  • High bar for communication, able to synthesize complex situations into clear updates.

Benefits

  • Commissions, and equity

The CVP is the accountable lead for customer success, acting as the trusted advisor for a strategic customer. This involves engaging with C-Level Executives to collaboratively define the long-term vision for utilizing Celonis to transform.

Customer SuccessStrategy ConsultingBusiness TransformationProcess Re-engineering

The CVP is the accountable lead for customer success, acting as the trusted advisor for a strategic customer. This involves engaging with C-Level Executives to collaboratively define the long-term vision for utilizing Celonis to transform.

Customer SuccessStrategy ConsultingTransformation ProgramsProcess Re-engineering

The CVP is the accountable lead for customer success, acting as the trusted advisor for a strategic customer. This involves engaging with C-Level Executives to collaboratively define the long-term vision for utilizing Celonis to transform.

Customer SuccessStrategy ConsultingTransformation ProgramsProcess Re-engineering
Twilio

Customer Success Manager

Twilio👥 10,000+ employees🏢 Software Development🤝 B2B
🕒 yesterday

As a Senior Customer Success Manager, you will drive customer satisfaction and retention by developing tailored strategies that align with customer goals and company objectives.

Customer Success ManagementData-driven InsightsStakeholder EngagementStrategic Planning

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