🕒 9 days ago
Own fraud detection and prevention for a product by analyzing transaction data, developing and optimizing risk rules, investigating emerging threats, and improving verification and customer outcomes.
Fraud Analyst
📅 Sep 1
Fraud InvestigationsCard FraudApplication FraudIdentity Fraud
📜 Description
- Investigate fraud cases across card fraud, application fraud, and travel marketplace disputes from detection through resolution.
- Triage Early Fraud Warning alerts to prevent disputes from escalating.
- Manage card disputes and chargebacks, including documentation, representment, and resolution.
- Document cases to a complete, accurate standard that can support Suspicious Activity Report filing and regulatory review.
- Identify cross-case patterns such as fraud rings, shared IP signals, and behavioral clusters; escalate findings proactively.
- Partner with Member Support, Legal/Compliance, and Credit on high-severity fraud events, and contribute to SOPs and playbooks.
🛠️ Requirements
- Experience investigating fraud cases from alert through resolution — card fraud, application fraud, or identity fraud
- Chargeback and dispute lifecycle experience
- Strong written documentation — notes that stand on their own, written to a standard that can support regulatory review
- Ability to identify patterns across cases, not just work each independently
- Salesforce or equivalent case management platform experience
- CFE (Certified Fraud Examiner) a plus, not required
- Compensation: Competitive base pay tied to role and experience, with equity for all employees. Some roles are also eligible for bonuses or commissions.
✨ Benefits
- Competitive base pay tied to role and experience.
- Equity for all employees.
- Some roles may include annual bonuses or commissions.
Full job description
About Engine
Engine is the AI-native platform for intelligent travel. For a decade, Engine has built the proprietary technology and supply behind modern business travel, serving over 40,000 customers and nearly 2 million travelers, along with leading travel and AI companies that build on Engine's infrastructure. One system powers business travel, group travel, human agents, and AI agents.
That work has earned Engine recognition as TravelTech's Reservation Platform of the Year (2026), a spot on Inc.'s Power Partners list (2026), and one of Built In's Best Places to Work (2020–2026).
We're looking for bold, ambitious people to help redefine how businesses manage and experience travel. Working here, you can expect exponential growth, an ambitious pace, full ownership, and high-caliber colleagues who push you to do the best work of your career. Every hire raises the bar.
Come outpace the ordinary and build the future of travel with us.
About the Role
Engine is looking for a Fraud Analyst to join our Risk team. You'll investigate and resolve fraud across Engine X — our corporate card and spend management product — and Engine's travel marketplace, working cases from detection through resolution with rigor, speed, and documentation discipline. This role sits within Engine's dedicated Risk function, reporting to the Sr. Manager, Fraud Operations, and is central to protecting Engine and its customers as we scale.
What You'll Do
- Investigate and close fraud cases across Engine X card fraud, application fraud, and travel marketplace disputes through the full investigation lifecycle
- Triage Early Fraud Warning (EFW) alerts and act quickly to prevent disputes before they escalate
- Manage card disputes and chargebacks through the full lifecycle — documentation, representment, and resolution
- Document every case to the standard required for Suspicious Activity Report (SAR) filing — complete, accurate, and defensible without verbal explanation
- Identify cross-case patterns — fraud rings, shared IP signals, behavioral clusters, and escalate findings proactively rather than treating each case in isolation
- Partner with Member Support, Legal/Compliance, and the Credit team on high-severity and coordinated fraud events
- Contribute to SOPs and playbook development as the fraud landscape evolves
What We're Looking For
- Experience investigating fraud cases from alert through resolution — card fraud, application fraud, or identity fraud
- Chargeback and dispute lifecycle experience
- Strong written documentation — notes that stand on their own, written to a standard that can support regulatory review
- Ability to identify patterns across cases, not just work each independently
- Salesforce or equivalent case management platform experience
- Fraud detection platform experience (SEON, Kount, or equivalent) a plus
- BSA/AML awareness; SAR filing support experience a plus
- CFE (Certified Fraud Examiner) a plus, not required
Applications for this role will be accepted through 12/29/2026 or until the role is filled. We encourage you to apply early, as we may begin reviewing applications before the deadline.
Compensation
Our compensation packages are based on several factors, including your experience, expertise, and location. In addition to a competitive base salary, all roles receive equity. Depending on the role, total compensation may also include an annual bonus. Your recruiter will share your complete compensation package as you move through the process.
Base Pay Range
$78,030-$108,000 USD
The Engine Edge: Perks & Compensation
We believe in rewarding great work with great benefits:
- Compensation: Competitive base pay tied to role and experience, with equity for all employees. Some roles are also eligible for bonuses or commissions.
- Benefits: Check out our full list at engine.com/culture
- Environments for Success: Different roles have different needs in terms of the environments that drive success which is why we have a hybrid-hub model. Whether you are in one of our amazing offices or fully remote, we'll make sure you have what you need to succeed.
Perks and benefits may vary based on employment type, location, and more
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