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ECC Associate Analyst - m/f/d ( R-19758)

🕒 22 days ago
ITIL Incident ManagementApplication MonitoringIncident HandlingService Restoration

📜 Description

  • Perform proactive documented checkouts and monitoring to avoid service outages or limit their impact.
  • Manage the escalation process to L2 for unresolved issues, ensuring timely responses.
  • Support Issue Bridges by coordinating multiple teams and documenting incident timelines.
  • Review Runbooks and pre-deployment activities to ensure production readiness.
  • Support scheduled changes and proactive maintenance activities to keep infrastructure healthy.
  • Utilize AI-assisted operational tools for incident triage and documentation.

🛠️ Requirements

  • Primary degree in Computer Science or related field, with 2-4 years relevant industry experience.
  • A+, CCNA, MCP, Linux Certifications are valued.
  • Solid working knowledge of application fundamentals, Windows OS, Linux, HP UX, Big IP Load Balancers.
  • Good knowledge of operations procedures, application troubleshooting, and security principles.
  • Working knowledge of web-based services including Apache, Jboss, Tomcat, IIS.
  • Strong customer service and communication skills.

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