Triage Clinical Guide (Registered Nurse) - Care OnDemand

As a Triage Clinical Guide (Registered Nurse), you'll provide telephonic advice and clinical triage to help members navigate the healthcare system effectively.

Description

• Engage with members via telephone and the patient portal to provide clinical advice and direct them to appropriate care.
• Deliver telehealth support to patients with urgent complaints, utilizing video visits when possible.
• Monitor clinical chat queues and respond to inbound patient portal messages within established response goals.
• Collaborate with a multidisciplinary team to ensure a team-based culture and high-quality patient care.
• Participate in learning sessions to enhance skills and contribute to team growth.

Requirements

• Active, unencumbered Compact RN license or willingness to obtain additional state licenses.
• Minimum of 5 years of direct patient care experience.
• Prior clinical triage experience in an Emergency Department, ICU, Primary Care, or Telephonic Triage setting.
• Prior telehealth experience is required.
• Exceptional communication and active listening skills.

Benefits

• Employer sponsored health, dental and vision plan with low or no premium.
• Generous paid time off.
• $100 monthly mobile or internet stipend.
• Stock options for all employees.
• Bonus eligibility for all roles excluding Director and above.
• Parental leave program.
• 401K program.
• Connect members with necessary care, including routing to providers within Devoted Medical and emergency services.