The Site Operations team at EarnIn ensures seamless operational efficiency, reliability, and user lifecycle management across Customer Care systems and adjacent tooling through automation, proactive support, and structured processes.
New Partner Experience Team Lead - Belgium Market (12 months FTC) - Dutch Speaking
📅 Jun 26
📍 🇬🇧 Manchester - Main - Hybrid🎹 Mid-level🤝 Customer Success Manager📢 🇳🇱 Dutch Required📢 🇬🇧 English Required💼 Full-Time
Team ManagementCoachingPerformance ReportingOnboarding Processes
📜 Description
- Manage daily operations of the New Partner Experience team.
- Coach team members to develop their skills and ensure effective attendance.
- Provide performance reporting and implement action plans for improvement.
- Establish a performance management framework to meet team goals.
🛠️ Requirements
- Fluent in English and Dutch/Flemish.
- 2+ years of management experience.
- Experience in account management or customer service is desirable.
- Ability to work towards targets with a proactive attitude.
- Ensure restaurants are comfortable with Deliveroo systems for successful partnerships.
✨ Benefits
- Community, convenience, growth, time away and relocation.
Full job description
New Partner Experience Team Lead - Belgium Market (12 months FTC) - Dutch Speaking
As a New Partner Experience Team leader you will manage a team of New Partner Experience agents, working to get new restaurants running on Deliveroo within Belgium, and growing their order volume over the first 8 weeks on the platform.
You will work as part of the SMB (Small & Medium Business) team in Manchester, reporting to the Head of New Partner Experience and will work in the Manchester office on a hybrid basis.
Hours of work will be Monday to Friday, 9am-5:30pm. This is a hybrid role, working in the Manchester office 3 days a week.
Responsibilities (your team)
Responsible for the daily oversight of a team of New Partner Experience Agents
Main activities to include coaching the team to develop skills, oversight of team behaviour and attendance, providing reporting on results, and developing and refining important onboarding processes, to ensure restaurants are set up for success
Work together with other Team Leads
Report on performance & putting action plans in place to drive improved performance.
Ensure your team hit agreed goals, establishing a performance management framework for your team
Ensure restaurants are comfortable with our systems so that they can make the most of their new partnership
Required skills (your role)
Fluent in English and in Dutch/Flemish is required for this role
2+ years management experience
Experience in account management or customer service desirable
Ability to work to targets and a get up and go attitude
Workplace & Diversity
At Deliveroo we know that people are the heart of the business and we prioritise their
welfare. We offer a wide range of great benefits in areas including health, family, finance,
community, convenience, growth, time away and relocation.
We believe a great workplace is one that represents the world we live in and how beautifully
diverse it can be. That means we have no judgement when it comes to any one of the things
that make you who you are - your gender, race, sexuality, religion or a secret aversion to
coriander. All you need is a passion for (most) food and a desire to be part of one of the
fastest growing startups in an incredibly exciting space.
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