🕒 7 days ago
As a Support Engineer, you will investigate and resolve technical issues for enterprise customers, utilizing AI tools and collaborating with product and engineering teams to enhance solutions.
Technical Support Engineer-RIS- US
📅 May 21
Technical SupportHealthcare ITTroubleshootingWindows Operating Systems
📜 Description
- Serve as the primary RIS technical support resource for customer healthcare IT projects.
- Provide second-level support for RIS and healthcare IT systems, troubleshooting and resolving escalated technical issues.
- Respond to customer inquiries via phone, email, and ticketing systems in a timely and professional manner.
- Coordinate projects and take ownership of tasks while serving as the primary point of contact for customer communication and issue resolution.
- Collaborate with IT, Product, Engineering, and Project Management teams to escalate and resolve complex issues.
🛠️ Requirements
- Bachelor's degree in Information Technology, Healthcare Informatics, or a related field, or equivalent professional experience.
- Minimum of 5 years of experience in IT support roles.
- Minimum of 3 years of experience in a similar healthcare or radiology-focused technical support role.
- Strong knowledge of Windows operating systems and Linux system administration.
- Experience with MSSQL database management and healthcare IT systems.
Full job description
Job Summary
The Technical Services Engineer, RIS is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to a seamless healthcare IT experience. This role works closely with cross-functional teams to resolve incidents, maintain high service quality, and continuously improve support processes.
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