Job Summary
The Technical Services Engineer, RIS is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to a seamless healthcare IT experience. This role works closely with cross-functional teams to resolve incidents, maintain high service quality, and continuously improve support processes.
Own complex ERP support cases and escalations for EMEA and UK customers, while mentoring colleagues, delivering training, and improving support processes across Unit4 ERP and ERPx.
Provides post-sales technical support and field services for Genetec security systems, diagnosing customer issues, supporting deployments and maintenance, and collaborating to improve products and support processes.
Lead media operations application support, guide a team of Application Support Analysts, and oversee support workflows for broadcast management, scheduling, and distribution systems.
Resolves complex enterprise networking and AV-over-IP issues as the escalation point for L1 and L2 support, partnering with customers and engineering teams to validate fixes and improve support resources.
Provide technical support for Unit4 ERP customers by investigating and resolving application and infrastructure issues, managing escalations, coordinating with colleagues and R&D, and improving customer support processes.
