🕒 2 days ago
Coordinate ABA client services by managing complex schedules, communicating with families and providers, monitoring cases, and resolving service gaps to support reliable, consistent care.
Senior Clinical Application Specialist
📅 Sep 15
📍 🇺🇸 United States - Remote💰 $100k - $125k / year🎸 Senior🏥 Clinical Operations Specialist💼 Full-Time
Radiology WorkflowsPACSRISDICOM
📜 Description
- Assess radiology workflows before and after implementation to identify challenges, delays, and improvement opportunities.
- Develop and document workflow strategies for PACS, RIS, and clinical reporting solutions.
- Guide radiologists, clinicians, and administrators through workflow change and solution adoption.
- Lead clinical training for radiologists, technologists, and administrators.
- Coordinate with implementation and technical teams to align configurations with facility workflows and protocols.
- Support complex implementations from kickoff through go-live and post-implementation, maintaining workflow plans and contributing to process improvements.
🛠️ Requirements
- Bachelor's degree in Business Administration, Nursing, Healthcare, or a related field, or equivalent practical experience with a clinical or radiology background.
- 5+ years of experience in radiology and diagnostic imaging, including clinical consulting, workflow optimization, and customer-facing healthcare technology support.
- ARRT certification in Radiologic Technology and completion of an accredited radiologic sciences program.
- Strong knowledge of radiology workflows, PACS, RIS, DICOM standards, and clinical reporting platforms.
- Experience implementing medical imaging software or clinical decision-support systems.
- Experience guiding clinical teams through software transitions, workflow redesign, and change management.
- Strong communication skills, including translating software capabilities into clinical language.
Full job description
The Senior Application Workflow Specialist supports complex RIS, PACS, and clinical AI implementations within Service and Delivery by providing clinical workflow analysis, optimization, and consulting. This role advises radiology departments and clinical stakeholders on how to configure and adopt DeepHealth solutions, and partners with Implementation, Support, Operations, Product, Sales, and Customer Success to improve diagnostic and operational outcomes and sustained user adoption.
Essential Duties and Responsibilities
Conduct pre- and post-implementation workflow assessments in radiology departments to identify operational challenges, diagnostic delays, and opportunities to improve clinical and operational efficiency.
Develop and document clinical workflow strategies that support adoption and optimization of PACS, RIS, and clinical reporting solutions.
Act as a clinical subject matter expert during customer engagements, guiding radiologists, clinicians, department directors, and clinical administrators through change management.
Lead clinical training for radiologists, technologists, and clinical administrators to support onboarding and proficient use of deployed solutions.
Partner with implementation and technical teams so product configurations align with each facility's clinical workflows, protocols, and user preferences.
Serve as the primary clinical workflow resource for assigned complex implementations from kick-off through go-live, hypercare, and post-implementation support.
Maintain customer workflow assessments, future-state workflow designs, and training plans in project or ticketing systems.
Contribute to continuous improvement of Service and Delivery clinical workflow methods, support processes, and the knowledge base.
Ensure work complies with applicable regulatory standards and internal policies.
Support key customers with clear updates and guidance to sustain adoption and positive clinical relationships.
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