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Implementation Engineer

πŸ“… Aug 27
PACSDICOMHL7Radiology Workflows
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πŸ“œ Description

  • Lead assigned client implementations from kickoff through completion.
  • Coordinate project tasks, delivery milestones, customer updates, and issue resolution.
  • Deploy, integrate, and validate PACS and imaging solutions, including DICOM workflows and enterprise connectivity.
  • Provide second-level healthcare IT support and troubleshoot escalated issues during and after implementation.
  • Partner with IT, Product, Engineering, and vendors to resolve complex technical problems.
  • Document incidents and workflows, improve support processes, and follow regulatory and internal IT policies.

πŸ› οΈ Requirements

  • Bachelor's degree in IT, Healthcare Informatics, or a related field, or equivalent practical experience.
  • 5+ years of experience in an IT technical implementation or support role.
  • Healthcare or clinical IT support experience.
  • Experience with PC and server platforms, Windows, Linux administration, and command-line tools.
  • Strong networking and IT troubleshooting skills, including complex applications and software products.
  • Experience with ticketing systems and ITIL-based support processes.
  • PACS, radiology workflow, DICOM, and/or HL7 experience; familiarity with EMR and clinical software.
  • Strong communication and customer relationship skills; ability to manage multiple tasks and participate in on-call rotations.
Full job description

The Implementation Engineer is responsible for end-to-end technical deployment, integration, and validation of Picture Archiving and Communication Systems (PACS) and related DeepHealth imaging solutions at hospitals and other healthcare facilities. This role partners with clinical and technical stakeholders, including radiologists, radiology administrators, clinical staff, network engineers, and third-party vendors, to deliver successful implementations with reliable DICOM workflows and enterprise imaging connectivity.

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