Technical Success Manager
Newrelic👥 1001 - 5000 employees🏢 Computer Software
As a Technical Success Manager, you will lead customer onboarding, provide technical leadership, and ensure effective use of New Relic solutions to drive customer success.
Technical Account Manager - UK
🕒 3 days ago
Technical Account ManagementClient Relationship ManagementProject ManagementLinux System Administration
📜 Description
- Collaborate with customers and internal teams to identify priorities and develop engagement plans.
- Manage project milestones with Customer Success Managers, providing status updates and mitigating risks.
- Serve as a central point for client technical information and contribute to account strategy.
- Support the Field Engineering team through documentation and process improvements.
- Act as the primary technical advisor for clients, guiding them on platform architecture and best practices.
- Assist clients in integrating the product and troubleshooting technical challenges.
🛠️ Requirements
- 7+ years of experience in a customer-facing technical role.
- Native or bilingual proficiency in English.
- Strong communication and client relationship skills.
- Experience supporting both pre- and post-sales engagements.
- Proficiency in Linux system administration, including networking.
- Hands-on experience with cloud platforms (AWS, Azure, GCP).
- Experience with identity and access management tools.
- Hands-on experience with the Kubernetes ecosystem.
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