Service Integration and Management (SIAM) Lead

About Us

At Datacom, we combine technology, expertise, and talented people to help organisations thrive in a rapidly changing world. As one of Australasia's leading technology providers, we work with customers across industries to solve real-world problems and deliver meaningful outcomes.

Whether we're supporting governments, enterprise organisations, or growing businesses, we're committed to creating meaningful outcomes for our customers, communities, and each other.

About the Role (your why)

The Service Integration and Management (SIAM) Lead will be work on customer site, governing and coordinating a key customer’s multi-vendor service environment. You’ll build strong relationships with the customer, suppliers and Datacom teams.

You’ll provide a clear end-to-end view of service performance, hold all parties to account and simplify the multi-provider model for end users, with a number one focus on improving user and business experience.

The successful candidate must be an Australian Citizen and be eligible to obtain and maintain Australian Baseline security clearance.

Our office is based in Sydney and will be onsite 4 days per week at the Customers office. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/life balance. We therefore leave it to you and the team you join to figure out what works best!

What you'll do

At the moment, as Service Integration and Management Lead you will be focused on:

• Govern and orchestrate the multi-vendor ecosystem as the customer’s impartial integrator.

• Uphold the partnership framework and shared accountability model.

• Onboard suppliers consistently into the SIAM model.

• Chair governance forums and provide an aggregated view of service performance.

• Build positive relationships with the customer, suppliers and Datacom account teams.

• Coordinate cross-provider incidents, problems, changes and requests.

• Follow up supplier Major Incident PIR and Problem actions.

• Ensure common processes are applied impartially across all providers.

• Lead the SIAM team and support customer and end-user satisfaction outcomes.

• Manage service risks, dependencies, supplier issues and compliance activities.

• Support operational readiness for new or changed SIAM supplier services.

• Drive continuous improvement, transparent reporting and governance maturity.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders' changing requirements and this can mean we evolve in our roles to meet those needs.

What you'll bring

Required experience:

• 5+ years of related experience in Service Management, with tertiary education in a relevant technical field.

• Strong Service Management knowledge, with proven SIAM or multi-vendor integration experience.

• Experience leading a service integration function in a multi-provider environment.

• Demonstrated experience in leading people and teams.

• Strong business acumen and ability to manage complex issues.

• Impartial facilitation and dispute resolution skills.

• Excellent customer, supplier and executive stakeholder management skills.

• Strong negotiation, influencing, analytical and problem-solving skills.

Nice to have:

• Bachelor’s degree in Business, IT, Science, Engineering, Economics or a related discipline.

• SIAM Foundation or Professional certification, such as BCS or EXIN, and ITIL 4 certification.

• Experience working with Australian Government or large enterprise customers.

• Experience supporting large tenders, service transitions and Operational Readiness activities.

• Familiarity with vendor management practices, governance forums and commercial compliance in large enterprise environments.

• Proven ability to drive continuous improvement, transparent reporting and service governance maturity.

Culture and benefits

Join a team where you'll be supported to grow your career, prioritise your wellbeing, and make a genuine impact. From industry-leading learning and development opportunities to parental leave, wellbeing support, and employee benefits, we're committed to helping our people thrive both professionally and personally

We're passionate about creating a workplace where people feel supported, empowered, and inspired to do their best work. Whether you're developing new skills, tackling complex challenges, or collaborating with some of the best minds in the industry, you'll be part of a team that values curiosity, innovation, inclusion, and making a genuine difference.

Why you will love working here

• Paid parental leave
• 24/7 Employee Assistance Programme (DataCare)
• Ongoing learning, certifications, and career development opportunities
• Access to industry-leading learning platforms and future skills training
• Recognition programmes that celebrate great work
• Great employee discounts and financial wellbeing benefits
• Meaningful work that makes a real impact

Eligibility criteria and conditions may apply to some benefits.