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Cyber Support Engineer (Japanese Speaking)

🕒 22 days ago
📍 🇰🇷 South Korea - Remote🪈 Entry-level🥇 Support Engineer📢 🇯🇵 Japanese Required💼 Full-Time
AI-driven CybersecurityCustomer SupportJapanese Language ProficiencyData Analysis
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📜 Description

  • Respond to support requests in the Darktrace Customer Portal.
  • Proactively initiate and join client calls to resolve issues.
  • Manning the support line during shifts.
  • Explain software features to help customers maximize the platform's potential.
  • Assist Japanese clients with post-sales queries and issue resolutions.
  • Liaise between the development team and customers to resolve issues.

🛠️ Requirements

  • Ability to work independently and as a team in triaging and diagnosing issues.
  • Business literacy of the Japanese language.
  • Good understanding of Japanese work culture.
  • Proven ability to work with data and analytical tools.
  • Excellent interpersonal/communication skills in both English and Japanese.
  • Tenacious, driven, and ambitious.
  • Able to work weekends and public holidays.
  • Understanding of general networking and cybersecurity technologies is desirable.
Full job description

Join Darktrace as a Cyber Support Engineer, where you'll be at the forefront of AI-driven cybersecurity, assisting customers and collaborating with development teams to resolve critical issues.

Description

  • Respond to support requests in the Darktrace Customer Portal.
  • Proactively initiate and join client calls to resolve issues.
  • Manning the support line during shifts.
  • Explain software features to help customers maximize the platform's potential.
  • Assist Japanese clients with post-sales queries and issue resolutions.
  • Liaise between the development team and customers to resolve issues.

Requirements

  • Ability to work independently and as a team in triaging and diagnosing issues.
  • Business literacy of the Japanese language.
  • Good understanding of Japanese work culture.
  • Proven ability to work with data and analytical tools.
  • Excellent interpersonal/communication skills in both English and Japanese.
  • Tenacious, driven, and ambitious.
  • Able to work weekends and public holidays.
  • Understanding of general networking and cybersecurity technologies is desirable.
Apply Now

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