Estruture e supervisione as operações de backoffice da DTVM para distribuição de fundos, controlando passivos, tributos, conciliações e liquidações, além de apoiar sistemas, controles e melhorias operacionais.
Own the performance and scalability of support vendor relationships, leading governance, SLA and KPI management, escalations, remediation, and operational reporting across support programs.
Lead UK ride-hail supply operations by managing partner performance, balancing staffing and service supply with demand, and using data to improve market expansion, safety, efficiency, and profitability.
Leads global vendor service delivery, governance, and regulatory readiness for Remote Assistance operations, shaping vendor strategy and aligning cross-functional teams as the operation scales.
Leads global quality strategy and operational standards across international regions and BPO partners, using process design, analytics, audits, and cross-functional governance to improve service quality and execution.
