As a phone sales representative, you will market life-changing products globally, leveraging your sales experience and self-motivation to make a significant impact.
SALES ASSISTANT-ONBOARD SHOPS
📅 Jul 22
Customer ServiceProduct KnowledgeInventory ManagementRetail Sales
📜 Description
- Creates memorable moments for guests through delivering unrivalled service and product knowledge.
- Works under the direction of the Shop Manager to ensure visually appealing product presentation.
- Informs guests of special offers, new products, and promotions.
- Assists guests in finding products and handles complaints and queries.
- Ensures correct pricing and maintains an attractive shop layout.
- Conducts cycle counts, SKU checks, and monitors stock levels.
🛠️ Requirements
- Fluent in English; ability to speak multiple languages preferred.
- High School graduation certificate.
- At least 2 years' experience in a fast-paced retail environment.
- Previous shipboard retail experience highly preferred.
- Strong customer service, communication, and negotiation skills.
- Knowledge of products and inventory techniques.
- Ability to stand for extended periods and lift boxes weighing up to 50lbs.
Full job description
Sales Associate
Reports to: Shop Manager
Job Description:
· Creates memorable moments for guests through delivering unrivalled service, demonstrating a high level of product knowledge to effectively promote and sell products.
· Works under the direction of the Shop Manager to ensure that presentation of products is visually appealing and merchandised in a manner that maximizes sales.
· Informs guests of special offers, new products and promotions.
· Assist guests to find the goods and products they are looking for.
· Handles guests’ complaints and queries.
· Processes payments.
· Ensures items are correctly priced and keeps the shop layout attractive and tidy, in line with the direction of the Shop manager and Heinemann guidelines.
· Conduct cycle counts, SKU checks and inventory preparation.
· Monitors stock levels and properly replenishes in a timely manner.
· Regularly checks that products are within their sell-by date and respects the FIFO products life-cycle (for perishable selling goods).
· Assists with stock control and inventory management, including stocking shelves with merchandise, receiving and storing the delivery of large amounts of stock, with an emphasis on asset protection.
· Reports discrepancies and problems to the supervisor.
· Keeps the store tidy and clean, this includes hovering and mopping.
· Keeps up to date with special promotions and putting up displays.
· Maintains responsibility for the organization of the shop and storage areas, as it relates to shop cleanliness and organization.
· Prepares to multitask and take on additional duties as needed (including vessel safety duties).
Profile:
· Fluent in English, oral and written. Ability to speak multiple languages preferred, but not required.
· High School graduation certificate.
· At least 2 years’ experience in a fast pace retail environment.
· Previous shipboard retail experience highly preferred.
· Strong customer service, communication and negotiation skills.
· Knowledge of products and inventory techniques.
· Ability to stand for extended periods of time and move boxes weighing up to 50lbs.
Length of Contract:
6 Months on / 2 Months off
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