The First Officer Safety is responsible for ensuring compliance with maritime safety regulations, conducting safety inspections, and coordinating crew safety training and emergency drills.
GUEST SERVICE SUPERVISOR-ARABIC SPEAKING
📅 Jun 24
📍 Worldwide - Hybrid🎹 Mid-level📅 Project Manager📢 🇦🇪 Arabic Required📢 🇬🇧 English Required💼 Full-Time
Front Desk OperationsGuest ServicesTeam SupervisionCustomer Service
📜 Description
- Supervise the Front Desk team and Bell staff during peak hours.
- Ensure smooth guest check-in and check-out processes.
- Provide exceptional customer service and handle guest requests promptly.
- Participate in training sessions to enhance front office operations knowledge.
- Adhere to ship safety protocols and monitor security measures.
- Foster communication with other vessel departments for seamless guest experiences.
🛠️ Requirements
- Previous experience in a leadership Front Office role, preferably in luxury settings.
- Proficiency in English and Arabic, with excellent communication skills.
- Experience in cruise vessels of similar size is a plus.
- Proven leadership and supervisory skills to motivate a team.
- Strong organizational and multitasking abilities with attention to detail.
- Problem-solving skills to handle guest complaints professionally.
Full job description
Guest Service Supervisor
Reports to : Guest Service Manager
Responsibilities :
· Front Desk Operations: Supervise the Front Desk team and Bell staff. Ensure smooth operations during peak hours, coordinate room assignments, monitor room availability, and assist with guest check-in and check-out processes.
· Guest Services Operations: Provide exceptional customer service to guests, ensuring their needs and requests are handled promptly and professionally. Strive to create a welcoming and positive atmosphere for guests throughout their stay.
· Front Desk Supervision: Support and guide the Front Desk team, providing training, feedback, and performance evaluations to enhance their skills and optimize their performance. Foster a positive and collaborative work environment.
· Guest Relations: Foster positive relationships with guests and maintain open lines of communication with guests to ensure their satisfaction and build positive relationships.
· Training and Development: Participate in training sessions to enhance skills and knowledge of front office operations, guest services and ship policies. Stay updated on industry trends and best practices.
· Administrative Tasks: Assist in managing administrative functions, such as maintaining guest records, reports, and departmental expenses. Ensure accuracy in reporting, adherence to policies and procedures, and timely completion of tasks.
· Safety and Security: Adhere to ship safety protocols and emergency procedures within the front office department. Monitor security measures and promptly report any incidents or concerns.
· Communication and Collaboration: Foster effective communication and collaboration with other vessel departments, including housekeeping, food and beverage, and deck & engine, to ensure seamless guest experiences and resolve operational issues.
Profile :
· Previous experience in a leadership Front Office role, preferably in a luxury ship and luxury hotel setting;
· Proficiency in English and Arabic is essential, with excellent verbal and written communication skills for guest interaction. Any additional languages is a plus;
· Experience in other cruise vessels of similar size (15000 GT/3400 pax) is a plus;
· Proven leadership and supervisory skills, with the ability to motivate and develop a team;
· Strong organizational and multitasking abilities with exceptional attention to detail;
· Problem-solving skills and the ability to handle guest complaints and concerns with professionalism and empathy;
· Familiarity with front office operations, shipboard property management systems, and front office software’s, including Otalio and MXP is a plus;
· Ability to work in a dynamic and fast-paced, 24/7 operational environment, including weekends and holidays;
· Understanding of shipboard safety and security protocols and the ability to ensure compliance.
Length of contract :
4 months on / 2 months off
Embarkation 1st week of October
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