The Manager, Product Support will lead the generalist product support team, focusing on coaching, quality assurance, and building a 24-hour support model.
ENTERTAINMENT TECHNICAL MANAGER
🕒 23 days ago
Technical Entertainment ManagementTeam ManagementProblem-solvingConflict Resolution
📜 Description
- Directs and supports Entertainment Technicians in daily operations and technical standards.
- Coordinates production plans and oversees event execution to enhance guest experiences.
- Manages digital scheduling for events and work hours, ensuring efficient operations.
- Provides on-the-job training and coaching to strengthen staff performance.
- Conducts regular inspections of entertainment areas to maintain cleanliness and standards.
🛠️ Requirements
- Demonstrates strong command of both verbal and written communication skills in English. Proficiency in Arabic is desired.
- Capable of addressing issues effectively, making timely decisions, and developing appropriate solutions.
- Exhibits strong management and leadership skills
- In depth working knowledge of Dante Audio Networks, Digico & Grand MA show control systems, VR and Arcade, rigging and automation and Broadcasting.
- Demonstrated experience in motivating, leading and engaging a diverse workforce to increase constructive collaboration and improve productivity.
Full job description
POSITION SUMMARY
Entertainment Technical Manager is a key leader in the Cruise Department, focused on delivering a vibrant and "Remarkably Arabian" experience. This role involves supporting the Cruise Director in ensuring all technical elements of the ship wide Entertainment program is delivered to the highest standard
The Entertainment Technical Manager directs and supports the Entertainment Technicians in the operation of all Entertainment areas onboard the vessel and assists in ensuring the daily responsibilities of administration, supervision and leadership for the Entertainment technicians are performed.
The Entertainment Technical Manager must have a strong working knowledge of all the onboard entertainment technical systems and equipment and excel in team management, problem-solving, conflict resolution, and guest service while maintaining a collaborative and positive team environment.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
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Expertise in Technical Entertainment Management: Directs, coaches, supports and supervises the performance of the Entertainment Technicians while assisting the Cruise Director in the daily Entertainment operation onboard. Schedules and oversea Entertainment operations and all technical standards, including broadcast and interactive TV system operations. Must be fully familiar with all the entertainment operations, show content, duration and nature of performances, costs associated if any and possess a detailed knowledge of entertainment and cruise programs. Coordinates production plans with Stage Supervisor. Oversees all Entertainment Technical Staff, VR and Arcade and Broadcast & Multimedia Technicians. Maintains the entertainment program in accordance with the standard operating procedures. Where needed, assign additional duties and responsibilities to technicians.
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Program Planning; Coordinates with the Cruise Director and Assistant Cruise Director regarding the performances and usage of the various showrooms and lounges to ensure consistent technical support of all meeting, activities, and entertainment for special group functions such as but not limited to charters, promotional and marketing presentations. Ensures all technical elements event programs are delivered effectively and efficiently to create a program that is appropriate and aligned with the current guest demographic.
- Event Execution: Oversees key events throughout the voyage, ensuring they adhere to brand standards and SOPs. Maintains high attention to detail to optimize the guest experience, including sound, lighting, and staging
- Guest Interaction: Provides daily interaction with Guests and provides outstanding customer service and delivery. Attends passenger functions as required by Head of Department.
- Meeting Leadership: Leads regular meetings with direct reports and attends departmental meetings as required.
- Digital Scheduling Management: Manages and oversees the operation and data entry of the digital scheduling tool for events and work hours. Schedule and oversee entertainment operations and all technical standards, including broadcast and interactive TV system operations.
- People and Team Management: Directs, coaches, supports and supervises the performance of the Entertainment Technicians while assisting the Cruise Director in the daily Entertainment operation onboard. Ensures that the set standards are kept, and staff members work according to their respective job descriptions. Observes and evaluates all Entertainment Technical staff and their work procedures to ensure company standards in quality and service are met. Managing with direct reports any performance improvement requirements and always fostering a positive and respectful work environment.
- Team Training: Provides on-the-job training and coaching to staff members to strengthen their current performance and preparation for possible advancement.
- Technical Maintenance: Assists the Assistant Cruise Director in conducting regular inspections of all Entertainment areas ensuring that any shortfalls in cleanliness or standards are corrected. Oversees ship wide entertainment systems, and ensure they perform as designed.
- Technical Inventory: Maintains current and up to date account of the inventory of Entertainment Technical and non-technical items.
- Communication: Maintains ongoing communication with Cruise Director, Assistant Cruise Director, Stage Supervisor and all direct reports to ensure alignment and address any needs or concerns
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Grooming Standards Compliance: Ensures the department adheres to, monitors, and enforces grooming standards in alignment with brand expectations and guidelines.
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Safety and Compliance: Responsible for performing Safety, Environmental, and Emergency Response duties as assigned, in accordance with Aroya Cruises' protocols. Keep track of all necessary safety certification for technical equipment for continued validity. Complete daily checks of all Entertainment Technical working and storage areas, ensuring they are clean, well maintained and up to Health, Environmental, Safety and Security – Management System standards. Attends any meetings or inspections as required or deemed necessary by ship’s management.
SKILLS
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Demonstrates strong command of both verbal and written communication skills in English. Proficiency in Arabic is desired.
-
Capable of addressing issues effectively, making timely decisions, and developing appropriate solutions.
-
Exhibits strong management and leadership skills
-
In depth working knowledge of Dante Audio Networks, Digico & Grand MA show
control systems, VR and Arcade, rigging and automation and Broadcasting. -
Demonstrated experience in motivating, leading and engaging a diverse workforce to increase constructive collaboration and improve productivity.
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