Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.
Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.
About the Role:
Cresta's forward-deployed team embeds directly with enterprise customers to drive real AI transformation — not pilots, but production deployments that changes Customer Experience for F500 companies.
We’re hiring our founding Special Projects Lead on our AI Agent Team. You'll play a critical role in scaling our AI Agent deployment motion and business: building the operational foundation for rapid team growth and leading special projects for our AI Agents team across process, product, and go-to-market.
What You’ll Do:
Business Operations
Special projects
What We’re Looking For:
Bonus Points:
Perks & Benefits:
We offer a comprehensive and people-first benefits package to support you at work and in life:
Compensation at Cresta
Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.
The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.
OTE Range: $170,000–$225,000 + Offers Equity
Our use of AI in recruiting: We may use AI tools in our recruiting process, which require human review and oversight. If you have questions about our use of AI or wish to opt out, please contact recruiting@cresta.ai (if you are opting out, please use the subject ‘Opt-Out’ in your email).
Recording & AI transcription: We do not authorize candidates to record or use AI transcription of any interview by phone, notetaker app, AI glasses, or other device. Candidates may request an exception or accommodation for review during the interview process as needed.
Recruiting impersonation scams: We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.
Own post-sale adoption of new products by analyzing customer data, building adoption plans, closing gaps through hands-on execution, and coordinating action across customer-facing teams.
Own and improve training business operations across program delivery, systems, processes, and performance data, strengthening client experience, resource allocation, and financial performance as the business scales.
Own end-to-end go-to-market operations for a product line or segment, translating product and pricing strategy into field-ready processes, tools, and playbooks while tracking adoption and launch performance.
Own end-to-end go-to-market operations for a product line or segment, translating product and pricing strategy into field-ready processes, tools, and playbooks while tracking adoption and launch performance.
Drive operational execution across multiple e-commerce brands by partnering with the Senior VP, aligning cross-functional teams, managing commercial delivery, and building scalable systems that remove bottlenecks and support growth.
