🕒 yesterday
As a Technical Services Specialist, you will troubleshoot Bevi machines, provide exceptional customer support, and drive process improvements to enhance the customer experience.
Technical Advisor
🕒 2 days ago
Technical Account ManagementTroubleshootingCRM SystemsAPIs
📜 Description
- Be the dedicated technical contact for assigned enterprise accounts.
- Ensure full visibility and ownership over all technical matters, escalations, and platform usage challenges.
- Collaborate closely with Support, Product, and RCD teams to resolve and manage critical incidents.
- Continuously monitor system performance and health, providing actionable recommendations.
- Guide customers on platform best practices and performance optimization.
🛠️ Requirements
- 4+ years of experience in enterprise technical support or similar roles.
- Experience with the Creatio platform or similar low-code/no-code solutions.
- Hands-on experience with APIs, integrations, SQL, and cloud infrastructure.
- Ability to lead technical workshops and explain complex ideas clearly.
- Proactive, customer-first mindset with strong ownership culture.
✨ Benefits
- Clear career paths and mentorship opportunities.
- Flexible work arrangements to manage your schedule effectively.
- A culture that celebrates achievements and values your ideas.
- Competitive compensation and benefits designed to support you and your family.
Full job description
Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. Headquartered in Boston, MA, with a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA.
We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports.
In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.
Who We’re Looking For
Technical Advisor to join our Global Customer Support Division. In this role, you will support enterprise customers in the successful operation, optimization, and strategic use of the Creatio platform with a focus on the MEA/America/Europe region.
You will act as the primary technical point of contact, developing a deep understanding of each customer’s architecture, business objectives, and system configuration. Combining strong troubleshooting expertise with a proactive, advisory approach, you will provide guidance, preventive monitoring, and technical consultations to ensure platform stability, maximize value, and support long-term customer success.
Responsibilities
Requirements
Professional competencies
What you should expect from us
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