Delivery Lead

Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. With a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA.We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports. In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.Who We're Looking For:The Delivery Lead ensures successful execution of client engagements and internal implementation projects under Delivery Assurance contracts. This role combines portfolio management and delivery governance with deep product expertise, ensuring that all projects are executed with consistency, transparency, and maximum business value.As trusted advisors, Portfolio Project Managers leverage their expert-level knowledge of the Creatio platform to validate approaches, guide best practices, and ensure every delivered solution is both technically sound and aligned with client needs.Responsibilities: Product ExpertiseServe as a product knowledge carrier within the Delivery Assurance portfolio, demonstrating expert-level understanding of the Creatio platform and its ecosystem.Proactively advise clients and partners on optimal solution approaches, configurations, and platform capabilities.Ensure delivery consistency by promoting Creatio best practices across all projects.Project Portfolio ManagementOversee multiple client engagements and internal implementation projects within the Delivery Assurance portfolio.Monitor progress, risks, and dependencies across projects to ensure alignment with agreed standards and commitments.Delivery Governance & AssuranceEnforce delivery standards, methodologies, and reporting frameworks across the portfolio.Conduct portfolio-level reviews to validate outcomes, quality, and readiness for go- live.Client & Partner EngagementAct as the key contact for client executives under Delivery Assurance contracts.Provide portfolio-level visibility and transparency to stakeholders through governance meetings and reporting.Risk & Solution OversightWork in close collaboration with Delivery Assurance Architects to validate both technical and functional aspects of solutions.Identify risks across the portfolio and drive mitigation strategies.Knowledge & Best PracticesCapture lessons learned, ensure their integration into the Center of Delivery Excellence framework, and mentor team members and partners.Requirements:Proven experience in program/portfolio management across multiple projects.Ability to conduct high-level solution estimations and guide teams in applying best practices.Strong client-facing and stakeholder management skills, including communication at CxO level.Structured thinking, flexibility, and strong result orientation.Fluent English (required); additional languages are an advantage.What to expect from us:Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.

The Portfolio Project Manager is responsible for managing a portfolio of long-term enterprise implementation projects across client and internal initiatives within MEA or Europe regions.

The role ensures structured execution, alignment with delivery standards, and successful outcomes across multiple parallel projects, typically with a duration of 1 year or longer.

This role operates within the Center of Delivery Excellence and reports to the Head of Delivery Assurance, working closely with Delivery Assurance Leads, architects, and cross-functional teams.

Own and manage a portfolio of enterprise-level implementation projects (client and internal)

Ensure alignment across projects in terms of scope, timelines, delivery standards, and business objectives

Maintain visibility over portfolio health, including progress, risks, dependencies, and delivery outcomes

• Act as a key point of contact for client stakeholders in enterprise environments
• Manage expectations, communication, and alignment across clients, partners, and internal teams
• Support decision-making through clear reporting and structured communication

• Identify risks, issues, and cross-project dependencies early across the portfolio
• Drive mitigation actions and ensure timely resolution
• Escalate critical issues when required and support recovery of challenged projects

• Ensure consistency with delivery standards, governance practices, and implementation frameworks
• Collaborate with Delivery Assurance and architecture teams to validate delivery approaches
• Support alignment between delivery, sales, and partner teams when needed

• Drive improvements in delivery practices based on portfolio insights
• Contribute to standardization and continuous improvement of project execution approaches

• 7+ years of experience in project or program management within enterprise environments
• Proven experience managing a portfolio of multiple concurrent enterprise projects
• Proven experience managing multiple long-term implementation projects simultaneously
• Strong background in CRM, SaaS, ERP, or similar enterprise platforms
• Experience working with enterprise clients (large-scale organizations)
• Hands-on experience managing full project lifecycle in enterprise implementation projects
• Proven experience delivering enterprise-level projects in Europe or MEA regions is a must
• Experience working with distributed teams across multiple countries and time zones
• Experience working with external partners and hybrid delivery models
• Experience working with complex enterprise stakeholders and cross-functional environments

• Experience with CRM platforms or low-code/no-code solutions
• Understanding of enterprise architecture and system integrations
• Experience in complex or regulated industries
• Willingness to travel occasionally for client meetings and project needs

• High level of ownership and accountability
• Strong organizational and prioritization skills
• Pragmatic, structured, and results-oriented mindset