🕒 yesterday
Manage B2B SaaS customer relationships to improve satisfaction, adoption, retention, and revenue growth through strategic account planning, renewals, and cross-functional issue resolution.
Customer Success Manager - (US&Canada)
📅 Sep 9
Customer SuccessStrategic Account ManagementCustomer Relationship ManagementCRM
📜 Description
- Build and maintain long-term relationships with strategic corporate and enterprise customers.
- Advise assigned accounts and communicate with stakeholders at all levels, including C-level executives.
- Monitor implementation delivery, identify risks early, and help prevent launch issues.
- Help customers achieve desired outcomes through product consulting and value realization.
- Support retention and grow customer accounts through cross-selling and upselling.
🛠️ Requirements
- -3+ years of experience working with global segment customers (preferably North America region);
- -Fluent in English — both verbal and written with executive-level communication;
- -Experience with CRM / ERP / Core systems / LC/NC solutions / other corporate software;
- -Managing customer portfolio effectively through regular meetings with customers and their assigned integrator partners;
- -Experience managing or overseeing software implementations, customizations, or in-depth product demos for corporate software;
- -Strong Customer-Centric Communication and Presentations Skills;
- -Commercial acumen, including negotiation and renewal management;
- -Excellent time management and efficiency skills.
✨ Benefits
- Clear career paths
- Mentorship opportunities
- Continuous learning
- Flexible work arrangements
- Initiatives supporting well-being
- Competitive compensation
- Benefits designed to support employees and their families
Full job description
Creatio is a global vendor of an agentic CRM & workflow platform with no-code and AI at its core. We help organizations automate customer and operational workflows achieving the fastest time-to-value and the highest ROI on the market. Millions of workflows run on Creatio daily, supporting thousands of clients in over 100 countries. Genuine care for our clients and partners is at the heart of our DNA.
We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports.
In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.
Who We’re Looking For:
We are seeking passionate, proactive, and results-driven Customer Success Manager to join our team and drive exceptional customer outcomes. In this role, you will develop and maintain strategic relationships with SMB & Corporate segment clients across US and Canada markets, serving as a trusted advisor to key stakeholders. The ideal candidate is someone who thrives in a dynamic environment, embraces challenges as opportunities, and is motivated to bring fresh ideas to the table.
You should be a strong team player with excellent communication skills, eager to dive deep into our product, continuously learn, and make an impact from day one. Most importantly, we’re looking for individuals who share our values, believe in collaboration, and want to be part of a workplace where creativity, accountability, and ambition are celebrated.
The role is based in Poland and requires availability to work a shifted schedule from 1:00 p.m. to 10:00 p.m. CET to ensure effective cross-regional collaboration.
International travel may be required for this role.
Responsibilities:
-Maintain and develop long-term relationships with strategic customers of the Corporate & Enterprise segment.
-Act as a trusted advisor of assigned accounts and communicate with them on different levels including C-level executives.
-Control and audit delivery processes in implementation projects for Corporate & Enterprise customers, identify early red flags to prevent delivery and launch-related issues.
-Help customers achieve their desired outcomes through product consulting, value realization, and high ROI.
-Grow customer's portfolio through zero churn and active cross and up-sales.
Requirements:
-3+ years of experience working with global segment customers (preferably North America region);
-Fluent in English — both verbal and written with executive-level communication;
-Experience with CRM / ERP / Core systems / LC/NC solutions / other corporate software;
-Managing customer portfolio effectively through regular meetings with customers and their assigned integrator partners;
-Experience managing or overseeing software implementations, customizations, or in-depth product demos for corporate software;
-Strong Customer-Centric Communication and Presentations Skills;
-Commercial acumen, including negotiation and renewal management;
-Excellent time management and efficiency skills.
What you should expect from us:
- Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.
- Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.
- Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.
- Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.
- Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.
Similar jobs
Search more Customer Success Manager jobs
🕒 yesterday
Manage a portfolio of pharmaceutical clients across the customer lifecycle, guiding audit coordination, onboarding, adoption, and retention while partnering with internal teams to improve customer outcomes.
Legit - Customer Success Specialist (Career Services)
🔥 13 hours ago
TalentC👥 11 - 50 employees🏢 Staffing And Recruiting
🔥 13 hours ago
Support international job seekers through written channels, improving their resumes and LinkedIn profiles, researching opportunities, and helping them get value from career services while strengthening the customer experience.
Portfolio Customer Success Manager
🕒 yesterday
LastPass👥 501 - 1000 employees🏢 Computer & Network Security
🕒 yesterday
Guide a portfolio of key customers through onboarding, adoption, renewal, and expansion, using customer health data and cross-functional programs to improve retention, growth, and product value.
🕒 yesterday
You will manage the post-sale success of 10 medium and enterprise accounts, ensuring customer satisfaction and driving value-based care transformation through strategic consulting and relationship management.