Vice President, Senior Claim Consultant

Department: Claim Advocacy & Consulting Services Department

Job Summary: The Vice President, Senior Claim Consultant is a senior client advocate and claims strategist responsible for delivering exceptional claims and risk management consulting to complex clients. The role leads multi-line claim programs, strengthens carrier and third-party administrator accountability, and translates claim activity into practical financial and operational insights.

Principal Responsibilities:

• Act as a trusted member of each client’s claim management team, providing strategic advocacy from initial reporting through resolution.
• Develop and maintain a tailored Claims Service Plan that aligns claim handling, reporting, escalation protocols, and stewardship expectations with each client’s priorities.
• Negotiate special claim servicing instructions and other client-specific requirements with carriers, third-party administrators, wholesalers, and outside vendors.
• Analyze individual claims and portfolio trends to identify financial impact, coverage issues, reserve concerns, litigation exposure, and opportunities for improved outcomes.
• Oversee claims across multiple lines of coverage.
• Provide sophisticated claim consulting for Professional Services and Financial Services clients, including matters involving professional liability, errors and omissions, management liability, fidelity/crime, and complex general liability exposures.
• Serve as a subject matter expert on complex coverage, claim strategy, litigation management, settlement planning, and carrier or TPA performance.
• Build productive relationships with clients, carriers, TPAs, wholesalers, coverage and defense counsel, and other claim-related vendors.
• Partner with senior account executives, account executives, account managers, client service professionals, and production teams to support renewals, new business, prospect meetings, and client presentations.
• Prepare clear pre-renewal and new-business claim materials, including claim narratives, loss analysis, trend insights, and recommendations.
• Mentor Claims Consultants and Associate Claims Consultants, document coaching activity, and provide relevant input to management.
• Lead special claim projects and provide backup support across the Claim Consulting Services team as needed.

Other Functions

• Keeps updated in industry trends and coverage changes
• Works on and negotiates special claims projects
• Updates Claim Consultant Service Plan calendars
• Provides “back-up” to other Consultants who are unavailable due to PTO, etc
• Other duties as assigned

Requirements

• Bachelor’s Degree preferred or equivalent work experience.
• Minimum 10 years of insurance industry experience in claims and/or risk management positions.
• Working knowledge of MS Office Suite (Work, Excel, PowerPoint, Outlook).
• Must have the ability to be flexible and be available 24/7.
• Must stay abreast of changes in insurance industry.
• Must be able to travel out of town via plane, train, or auto and visit client sites.
• Must be organized and detail-oriented and possess a positive attitude.
• Excellent oral and written communication skills.
• Must be self-motivated with the ability to work independently.
• Must possess excellent analytical skills and problem solving skills.

Preferred Qualifications

• Juris Doctor (J.D.) or other relevant legal degree. Candidates with meaningful legal, coverage, or litigation experience will receive preference.
• Significant experience handling Cyber Liability claims and coordinating with breach counsel, forensic firms, carriers, vendors, and client stakeholders during time-sensitive events.
• Claim consulting or claim leadership experience serving Professional Services and Financial Services organizations.

Specialized Knowledge or Licenses:

• Valid Property & Casualty License
• Pursuit of Risk Management Degree, CPCU, AIC, or ARM designations preferred
• Valid Driver’s License

Compensation

Salary for this position ranges from $130,000.00 - $180,000.00. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

Qualifying positions will also be eligible for comprehensive benefits, such as participation in family medical and dental insurance programs, 401K plan, and PTO.

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