At Commify, we're not just a company, we're a globally connected team of innovators who love what we do. As a CPaaS leader with 25 years of groundbreaking experience, we're the force behind over 7 billion customer interactions each year, enabling businesses worldwide to connect via advanced channels like SMS, RCS, and complex mobile journeys.
Our culture is our core strength. Operating across the UK, EMEA, the USA, and Australia, we've fostered a truly diverse and connected environment, earning a consistent 4 out of 5 culture score in our employee engagement surveys. You'll join a vibrant team where your diverse experience makes a daily global impact.
We need talented people to grow a global company where everyone feels proud to belong, have a purpose and do their best to directly shape the digital future.
TextRequest is one of our core USA brands directly connecting our customers to theirs, through the unmatched power of business texting services. Improving our customers capabilities to connect using scheduling, SMS payments, support, appointment reminders, and more.
We are seeking a skilled and motivated Customer Success Manager to join our dynamic team and help drive customer satisfaction and business growth.
The Role:
A Customer Success Manager is responsible for ensuring smooth onboarding, driving customer retention, and accelerating revenue growth through expert account management and proactive support. The role involves ensuring 100% compliance, maximizing platform use, and maintaining positive customer engagement while identifying opportunities for account expansion and compliance oversight.
We seek a detail-oriented professional with strong communication skills and experience in customer success or telecommunications. The role requires managing complex accounts, collaborating cross-functionally, and delivering excellent customer experiences with autonomy in daily operations and strategic initiatives.
Core Competencies
Required Behaviours & Mindset
Benefits:
As a Customer Success Manager, you'll own a diverse customer portfolio, drive long-term value, and collaborate across teams to enhance client satisfaction and retention.
As the North America Enterprise Success Manager, you'll be a key operational partner for enterprise customers, ensuring their success and satisfaction post-implementation.
The Client Success & Operations Specialist manages the client experience from onboarding to ongoing support, ensuring smooth communication and organization across teams.
As a Reliability Success Manager, you will drive customer growth and retention by fostering relationships, ensuring successful adoption of machine health solutions, and collaborating with cross-functional teams.
Engage and delight customers by resolving complex challenges and managing disputes, ensuring timely and effective communication across various channels.
