LL
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Leads LLNL’s institutional biosafety program, guiding biological research risk reviews, regulatory compliance, training, emergency readiness, and continuous improvement while advising research teams and oversight committees.
Senior Manager, Professional Services
📅 Sep 16
Team ManagementCustomer SuccessService DeliveryProject Management
📜 Description
- Collaborate with Services Sales Executives, Account Teams, and other stakeholders to ensure customer success.
- Manage a team of Architects and Engagement Managers, overseeing their performance and professional growth.
- Assist customers with journey design, implementation decisions, and execution.
- Monitor team member utilization and work to maximize productivity.
- Create and execute plans for skill development and onboarding of new team members.
- Ensure high-quality delivery and alignment of customer journeys with value-based outcomes.
🛠️ Requirements
- Minimum of a Bachelor's Degree coupled with 7-10 years of demonstrable services delivery industry experience.
- Proven history of building and leading professional services teams.
- Demonstrated success in building and scaling high-performing services delivery teams.
- Exposure to the following areas: AI transformation, data governance, data management, data quality.
- Extensive experience navigating complex enterprise customer engagements, including ensuring effective resolution, driving aligned and measurable value-based customer outcomes while always tracking towards the customer journey.
- Relational: Fostering strong relationships within your team, including all internal and external stakeholders.
- Collaborative: Focused on collaboration, working as a selfless leader, and consistently prioritizing the right collaborative behaviors by setting the example.
- Exceptional Communicator: Fluent in both written and verbal English, ensuring clear and influential communication with all stakeholders.
- Dedicated Customer Advocate: A strong, proven, and passionate champion for customer success and adoption. You are customer-obsessed.
- Proactive and Organized Leader: A highly motivated, well-organized, and resourceful leader with exceptional problem-solving acumen.
✨ Benefits
- We create inclusion and belonging through how we onboard, meet, connect, engage, and communicate. Learn more about diversity, equity, and inclusion at Collibra.
Full job description
Joining Collibra’s Professional Services team
As Senior Manager, Professional Services, you will play an integral role within Collibra, comprehensively aligned with Regional Sales counterparts, Account Teams, Customer Engineers, Partner Teams, and Services Delivery to drive services sales, delivery and customer success.
You will lead services sales and delivery, managing cross-functional collaboration, ensuring aligned and value-based outcomes for Collibra customers.
Senior Manager of Professional Services at Collibra are responsible for
- Drive PS sales and delivery responsibility: Own a quota for Professional Services bookings and support delivery execution, assisting customers with journey design, implementation decisions, and services solutions.
- Personnel and team management: Lead and strategically manage a dedicated team of Architects and Engagement Managers, overseeing performance, career development, and utilization.
- New logo and stand-alone services: Partner with Account Executives to craft compelling services proposals and identify stand-alone opportunities within existing accounts (advisory, implementation, enablement, and optimization).
- Proposal and portfolio development: Collaborate with Delivery and Solution Architects to define standard service offerings, scope services, build Statements of Work (SOWs), and create value-based proposals.
- Customer engagement and delivery quality: Act as a trusted advisor, articulating how services solve business challenges, improve Collibra adoption, and ensure value-based outcomes across all customer engagements.
- Implementation Partner Network Development: Collaborate with regional Collibra Partner Accounts Team to identify, qualify and establish viable in-region implementation partners to be leveraged for customer referral and services subcontracting purposes. Assist with onboarding these partners if not already part of our Preferred Partner program. Develop solutions that embed these partner resources into the proposed delivery model approach.
- Pipeline and issue management: Build and maintain a healthy pipeline, forecast accurately, and collaborate across functional teams (CE, Sales, Product, Support) to resolve escalations and meet targets.
- Talent development and market insights: Develop team skills, onboard new members, and stay informed on SaaS industry trends and competitive offerings to refine sales and delivery strategies.
You have
- Bachelor's Degree at minimum with 10+ years of relevant working experience in consulting, Professional Services sales, solution sales, and services delivery.
- Proven track record of success in meeting or exceeding quota and building/leading high-performing professional services teams.
- Experience scoping, pricing, negotiating, and closing SOWs for complex enterprise organizations.
- Domain expertise in AI transformation, data governance, data management, and data quality.
- Demonstrated proficiency in leveraging AI tools (e.g., Claude, Gemini, ChatGPT, Copilot) to solve real-world business challenges, drive measurable outcomes, or streamline workflows.
- Strong executive presence and skill in navigating enterprise procurement and joint software/services sales engagements.
You are
- Customer-Focused Advocate: Commercially minded and passionate about customer success, adoption, and driving value-based outcomes.
- Collaborative Leader: Skilled at building relationships and fostering strong cross-functional partnerships across internal and external stakeholders with the Professional Services team.
- Exceptional Communicator: Able to translate business challenges into service solutions with clear, influential written and verbal communication.
- Proactive & Agile: Thrives in fast-paced, high-growth environments with strong problem-solving skills and continuous improvement focus.
- Inspirational Role Model: Self-motivated, organized, accountable, and dedicated to setting a high standard and inspiring trust.
Measures of success
- Within your first month: Establish rapport across Sales, Professional Services, Customer Success, and Solution Architecture teams; learn Collibra's services portfolio, delivery methodologies, sales process, and revenue model.
- Within your third month: Engage with active customer opportunities, participate in proposal/SOW development, position services alongside software deals, and build a qualified pipeline within your territory.
- Within your sixth month: Act as a recognized subject matter expert, achieve or exceed services pipeline and bookings targets, lead delivery/revenue operational rigor, and drive measurable customer adoption and value.
Benefits at Collibra
Collibra recognizes and values that everyone has different needs, interests, and life goals. We built our benefits program with flexibility in mind to support you and your loved ones through a diverse range of circumstances and life events. These flexible offerings sit on a foundation of competitive compensation, health coverage, and time off. Learn more about Collibra’s benefits.
We create inclusion and belonging through how we onboard, meet, connect, engage, and communicate. Learn more about diversity, equity, and inclusion at Collibra.
At Collibra, we’re proud to be an equal opportunity employer. We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone.
With this, we proudly consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status or any other legally protected category. If you have a need that requires accommodation, let us know by completing our Accommodations for Applicants form.
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