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Senior Collections & AR Specialist

📅 Aug 6
CollectionsAccounts ReceivableB2B SaaSFinance

📜 Description

  • Own and manage the day-to-day global collections process across Cloudinary’s customer base
  • Drive collections efforts for strategic and complex customer accounts
  • Monitor accounts receivable and proactively follow up on outstanding and overdue balances
  • Communicate directly with customers to resolve payment delays, disputes, and billing-related issues
  • Identify at-risk accounts and take timely action to prevent overdue balances
  • Independently manage customer escalations and complex collection cases

🛠️ Requirements

  • 5+ years of hands-on Collections and Accounts Receivable experience in a global B2B SaaS company - required
  • Educational background in Finance, Accounting, Economics, Business Administration, or a related field
  • Strong knowledge of accounts receivable and collections processes
  • Proven experience managing complex customer accounts, disputes, and escalations
  • Native-level proficiency in written and spoken English - required
  • Advanced proficiency in Microsoft Excel - required
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