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Onboarding Coach

🕒 4 days ago
Client OnboardingTrainingCustomer SupportSales Collaboration

📜 Description

  • Facilitate client onboarding, training, and ongoing support via video, phone, and email.
  • Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
  • Partner with Sales to define success, demonstrate ROI, and drive retention.
  • Build strong client relationships to encourage loyalty and promote product adoption.
  • Develop a deep understanding of Cloudbeds' products and customer needs.

🛠️ Requirements

  • Bring over 3 years of 5-star hospitality experience in key roles (Front Desk or Revenue Manager) within a leading hotel brand, or possess at least 3 years of relevant SaaS industry experience in a customer-facing role.
  • Fluency in English.
  • Knowledge of Spanish if not the mother tongue.
  • Exceptional communication with empathy and a customer-focused approach.

Benefits

  • Remote First, Remote Always • PTO in accordance with local labor requirements • Monthly Wellness Fridays - enjoy an extra-long weekend
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🕒 yesterday

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📍 🇺🇸 United States - Remote💼 Full-Time🎹 Mid-level🤝 Customer Success Manager📢 🇧🇷🇵🇹 Portuguese Required📢 🇪🇸 Spanish Required
Customer SuccessAccount ManagementSaaSCybersecurity

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