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Manager, Technical Account Management

📅 Jul 8
Customer SuccessTechnical Account ManagementSaaSTeam Leadership

📜 Description

  • Lead, coach, and develop a team of Technical Account Management leaders supporting mid-market to enterprise accounts.
  • Build a high-accountability operating rhythm with clear goals and KPI visibility across the team.
  • Ensure strong execution of the customer engagement process across onboarding, adoption, expansion, and renewal.
  • Use customer health signals and adoption data to prioritize team efforts effectively.
  • Lead renewal strategy reviews and connect customer activity to business value and growth.
  • Partner with cross-functional teams to deliver a seamless customer experience.

🛠️ Requirements

  • Significant experience in Customer Success, Technical Account Management, or a similar post-sales SaaS function.
  • Experience managing high-performing customer-facing teams.
  • Proven ability to coach teams through onboarding, value realization, and renewal strategy.
  • Strong operational judgment using health scores and account signals to improve outcomes.
  • Excellent leadership, communication, and collaboration skills.
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