This customer-facing role bridges pre-sales solution design and implementation for a logistics software platform serving temperature-controlled and high-value supply chains. You will work across Sales, Customer Success, Product, Engineering, and Delivery, owning the technical thread from discovery through production go-live.
Lead discovery with quality, logistics, supply chain, and IT stakeholders to understand workflows, systems, data sources, and constraints.
Deliver tailored product demonstrations and address technical objections using customer-specific processes and requirements.
Design solutions by identifying relevant modules, integrations, data needs, phasing, and scope.
Turn solution designs into sequenced implementation plans and statements of work, including realistic estimates, dependencies, and risks.
Partner with Sales on proposals and commercial documents to ensure commitments are technically deliverable.
Lead solution workshops, support configuration, and remain accountable for the design through implementation and go-live.
Coordinate technical handoffs across Product, Data, Engineering, and Delivery, and share customer insights to inform product development.
Create reusable solution designs, discovery frameworks, scoping templates, and integration patterns.
At least 5 years of experience in solutions engineering, solutions architecture, or technical account management delivering enterprise software implementations.
Experience owning solution designs from pre-sales through implementation and go-live.
Background in supply chain, cold chain, logistics, or quality management workflows, ideally in a regulated industry.
Hands-on experience configuring or implementing enterprise software, and delivering tailored demonstrations in sales settings.
Ability to coordinate technical handoffs and sequence work across Product, Engineering, and Delivery teams.
Proficiency with Figma, FigJam, or similar design tools, and Linear, Jira, or equivalent project tracking systems.
Familiarity with APIs, data integration, system interoperability, and reusable implementation playbooks is valuable.
Base salary: $140,000 to $180,000 annually. Visa sponsorship is not available.
On-site in Chicago, Illinois, United States.
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