Join a customer success team at an AI-powered retail SaaS company, supporting small and mid-sized retail and e-commerce clients. You will help clients get value from AI-powered customer tools, working alongside an experienced customer success manager as you grow toward owning your own accounts.
Respond to client questions by email and in meetings with a friendly, practical, solutions-oriented approach.
Help clients use AI chat tools effectively and adapt your guidance to their level of technical experience.
Configure and maintain client settings in product back-end systems.
Gather and share structured client feedback and product improvement ideas with the Product team.
Support sales colleagues in assessing product capabilities and scoping potential account expansions.
Monitor account health, identify growth opportunities, and gradually take ownership of larger projects and client relationships.
A degree in business, business informatics, industrial engineering, or a related field.
0-2 years of experience, ideally in a customer-facing support role; SaaS or technology experience is helpful but not required.
Familiarity with Google Workspace, Slack, and HubSpot, and an ability to learn tools such as Linear.
Interest in AI tools and prompting, with an aptitude for digital products and back-end systems.
Native-level German and strong spoken and written English.
A customer-focused, patient communicator who is proactive, adaptable, organized, and comfortable working independently after onboarding.
Visa sponsorship is not available for this role.
Hybrid role based in Cologne, North Rhine-Westphalia, Germany.
Build customer relationships with senior living communities and healthcare professionals, providing proactive platform support, coordinating onboarding and staffing needs, and resolving issues through clear communication and follow-through.
Own relationships with a portfolio of premium users, resolving support issues across email, chat, and phone while improving retention and sharing customer insights to enhance products and user experiences.
Own relationships with a portfolio of premium users, resolving support and retention issues across email, chat, and phone while using customer insights to improve products and experiences.
Own relationships with a portfolio of premium users, resolving support issues across email, chat, and phone while improving retention and sharing customer insights to enhance products and experiences.
Own relationships with a portfolio of premium users, resolving support cases across email, chat, and phone while improving retention and sharing customer insights to enhance products and experiences.
