Senior GTM Strategy & Operations Manager
Circleci👥 201 - 500 employees🏢 Computer Software
Drive growth and operational excellence as a Senior GTM Strategy and Operations Manager, developing strategies to enhance efficiency and foster partnerships.
Senior Manager, Knowledge Management Strategy & Enablement - Evernorth - Remote
🕒 3 days ago
Knowledge ManagementContent OperationsGovernance ProcessesContent Lifecycle Management
📜 Description
- Lead the day-to-day execution of the knowledge management function supporting Customer Operations.
- Implement governance processes and standards to ensure content quality and compliance.
- Establish scalable processes for knowledge intake, creation, review, and retirement.
- Oversee the full lifecycle of operational knowledge assets from creation to archival.
- Collaborate with stakeholders to improve knowledge accessibility and usability.
🛠️ Requirements
- High School Diploma or G.E.D. required; Bachelor's degree preferred.
- 5+ years of progressive leadership experience in knowledge management or related fields.
- 3+ years of people leadership experience.
- Demonstrated expertise in knowledge management governance and content lifecycle management.
- Experience leading teams responsible for content operations and knowledge authoring.
- Strong understanding of customer operations and service delivery environments.
- Ability to influence stakeholders and drive alignment across organizations.
✨ Benefits
- Medical
- Vision
- Dental
- 401(k) plan and company paid life insurance.
- Tuition reimbursement and a minimum of 18 days of paid time off per year.
- Paid holidays and leaves of absence.
Full job description
The Senior Manager, Knowledge Management leads the knowledge management function, ensuring operational content supports performance and service delivery outcomes.
Description
- Lead the day-to-day execution of the knowledge management function supporting Customer Operations.
- Implement governance processes and standards to ensure content quality and compliance.
- Establish scalable processes for knowledge intake, creation, review, and retirement.
- Oversee the full lifecycle of operational knowledge assets from creation to archival.
- Collaborate with stakeholders to improve knowledge accessibility and usability.
Requirements
- High School Diploma or G.E.D. required; Bachelor's degree preferred.
- 5+ years of progressive leadership experience in knowledge management or related fields.
- 3+ years of people leadership experience.
- Demonstrated expertise in knowledge management governance and content lifecycle management.
- Experience leading teams responsible for content operations and knowledge authoring.
- Strong understanding of customer operations and service delivery environments.
- Ability to influence stakeholders and drive alignment across organizations.
Benefits
- Medical
- Vision
- Dental
- 401(k) plan and company paid life insurance.
- Tuition reimbursement and a minimum of 18 days of paid time off per year.
- Paid holidays and leaves of absence.
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