Censys’ mission is to be the one place to understand everything on the internet. Frustrated by the lack of trustworthy Internet intelligence, we set out to create the industry’s most comprehensive, accurate, and up-to-date map of the Internet. Today, Censys delivers real-time Internet intelligence and actionable threat insights to global governments, over 50% of the Fortune 500, and leading threat intelligence providers worldwide.
Role Summary
In this Technical Account Manager, Federal role, you’ll be part of the Customer Success team. Your main objective will be to support, enable, and grow customers across our Federal customer base. As the primary post-sales contact, you’ll represent Censys to C-Levels, threat hunters, and cybersecurity practitioners for Government agencies worldwide. Every day, you’ll work cross functionally with your technical counterparts to improve the customer’s experience and ensure their success.
Responsibilities
As part of our hiring process, all candidates who receive an offer of employment will be asked to complete an identity verification through CLEAR.
California Privacy Rights Notice
Pursuant to the California Consumer Privacy Act (CCPA), we are providing you with notice that we collect personal information from job applicants for business purposes, including evaluating your candidacy for employment, conducting interviews, and, if applicable, completing the hiring process. The categories of information we may collect include identifiers (such as name and contact information), professional or employment-related information (such as work history, education, and references), and other information you provide in your application. We do not sell or share your personal information. For more information on how we use and protect your personal information, and your rights under the CCPA, please refer to our Privacy Policy.
The Technical Account Manager (TAM) Leader is responsible for overseeing the TAM function, ensuring every account has a technical owner, and developing the TAM team to enhance customer relationships.
Lead and develop the Technical Account Management team to ensure post-launch technical excellence for Instacart's Storefront Pro product, driving large-scale transformation and collaboration across functions.
Lead and develop the Technical Account Management team, ensuring post-launch technical excellence for the Storefront Pro product while driving continuous improvement across the platform.
Lead the global Dedicated Support Engineering function by defining strategy, building a high-performing team, and delivering proactive technical support for complex customer workloads.
As Senior Manager of Technical Support Engineering, you will lead a team to enhance technical support operations, drive product improvements, and develop specialist talent in a high-growth environment.
