A Omie tem como propósito trazer prosperidade para o ecossistema empreendedor brasileiro. Por isso, buscamos por pessoas com mentalidade de crescimento, valorizando perfis que tenham capacidade de adaptação, senso colaborativo e sejam motivadas pela inovação e pelo aprendizado contínuo.
Faça parte da história de uma das empresas de tecnologia que mais cresce no país! 🚀
#VempraOmie
Formação:
O que precisamos que conheça:
Provide first-level technical support across devices, software, and basic network issues, documenting requests, resolving or escalating problems, and following up to ensure users are satisfied.
Provide tier-one technical support across phone and email queues, troubleshoot user and network issues, manage incident tickets through resolution, and help maintain customer satisfaction and service desk quality.
Monitor product and infrastructure health, investigate and resolve or escalate alerts, troubleshoot Linux and Windows servers, and support duty administrators during incidents.
Provide night-shift technical support to InteleShare customers by troubleshooting Windows, SQL Server, and software issues, configuring systems, documenting incidents, and maintaining service levels.
Provide remote L2/L3 support for vessel IT infrastructure, resolving complex hardware, network, communications, and cybersecurity issues while maintaining reliable systems across a global fleet.
