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Senior Operations Manager (Digital Assets)

๐Ÿ“… Jul 31
Operations ManagementProcess DesignStakeholder ManagementOperational Automation

๐Ÿ“œ Description

  • Audit current back-office, customer support, and payments processes for Capital Vault.
  • Define workflows and ownership between Capital Vault and centralized teams.
  • Establish SLAs for onboarding, verification, and support, managing escalations and complaints.
  • Drive operational readiness for new products and markets.
  • Identify and implement automation opportunities to enhance efficiency.
  • Coach the centralized operations team on effective practices.

๐Ÿ› ๏ธ Requirements

  • 5+ years in operations within regulated financial services or fintech.
  • Experience auditing and designing operational processes from scratch.
  • Proven stakeholder management and influencing skills.
  • Expertise in process design and operational automation.
  • Fluency with AI-assisted tools for workflow automation.
  • Hands-on experience in client operations, KYC/AML, or payments.

โœจ Benefits

  • From medical insurance to pension plans, we've got your back
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