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Loyalty Manager

πŸ•’ 15 days ago
SalesCustomer ServiceRelationship ManagementCommunication

πŸ“œ Description

  • Drive revenue and retention by conducting regular outbound calls to top-tier players, identifying engagement opportunities.
  • Act as the primary advocate for players, building trust and rapport to make sales conversations feel natural.
  • Design and pitch unique rewards and incentives based on player preferences to increase loyalty.
  • Proactively identify player needs and address them directly to strengthen relationships.
  • Resolve player inquiries regarding rewards and loyalty programs swiftly to maintain trust.
  • Monitor and facilitate withdrawal requests to ensure a smooth experience for players.

πŸ› οΈ Requirements

  • Natural sales mindset with the ability to spot opportunities and guide players toward beneficial offers.
  • Prior experience in customer service or player-facing support roles with a focus on resolving issues empathetically.
  • Fluent in English with strong communication skills over phone and written channels.
  • Accountable and reliable, taking pride in owning problems and opportunities from start to finish.
  • Ability to make informed decisions on custom rewards within company guidelines.
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