Provide remote and onsite ICT support to clients, troubleshoot incidents, manage user accounts and devices, and work across Microsoft technologies while delivering a strong customer experience.
Provide first-line technical support to staff, managing Service Desk incidents and requests from initial contact through resolution while delivering customer service and meeting team performance targets.
Provide second-line technical support, resolve escalated issues, improve service delivery through automation and standardisation, and maintain systems, documentation, and procedures across Technology Services.
Provides Level 1–3 support, administers remote systems and business applications, and helps maintain secure, reliable IT services across distributed branches while coordinating with users, vendors and the Head of Group IT.
Provide customer-focused Level 2 IT support for healthcare clients, resolving service desk issues across devices, Microsoft 365, networks, and Windows environments while documenting cases and mentoring users and teammates.
