As a Customer Success Manager, you will maximize digital implementation and retention of Wiley's solutions while providing exceptional support to customers and faculty.
Mid-Market Customer Success Manager
🕒 4 days ago
Customer SuccessAccount ManagementCommunicationInterpersonal Skills
📜 Description
- Enhance customer relationships and drive product adoption
- Ensure client satisfaction through effective solutions and support
- Collaborate with cross-functional teams to address customer needs
- Analyze customer feedback to improve service delivery
- Develop strategies for customer engagement and retention
🛠️ Requirements
- Experience in customer success or account management
- Strong communication and interpersonal skills
- Ability to analyze customer feedback and data
- Proven track record of driving customer satisfaction
- Familiarity with SaaS products and solutions
✨ Benefits
- Meaningful equity
- Vision
- & dental
- Flexible PTO
- Vacation bonus
- Paid parental leave
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