We're looking for a Customer Success Manager to join our North American team and partner closely with our global Customer Success organization. If you're passionate about building lasting customer relationships, delivering measurable business outcomes, and making an impact in a fast-growing SaaS company, we'd love to hear from you.
Location: Austin, TX (Hybrid)
This role is based in our Austin office and requires employees to work onsite a minimum of three (3) days per week. The remaining workdays may be performed remotely, subject to business needs.
Manage a strategic portfolio of new and existing customers, leading the customer lifecycle from onboarding through renewal and expansion.
Own customer outcomes by driving adoption, value realization, retention, and long-term growth across your portfolio.
Build trusted relationships with executive stakeholders delivering demos and training on Brevo's product.
Be a reliable advisor to your clients and help them reach their objectives.
Identify and execute expansion opportunities in partnership with Sales to maximize customer lifetime value.
Partner cross-functionally with Product, Marketing, Support, and Sales to advocate for customer needs and influence product roadmap and go-to-market initiatives.
Collaborate closely with the Sales and Customer Experience teams on a day-to-day basis.
Analyze portfolio performance and leverage Salesforce and customer health metrics to drive data-informed decisions.
Adopt a data-driven approach in the management of your portfolio.
Relevant work experience of at least 2 years as a Customer Experience, CSM or Marketing Project Manager
Excellent written, verbal, and presentation skills in English; proficiency in Spanish or Portuguese is a plus
Proven track record of delivering results against KPIs such as Renewal Rate, Expansion, Product Adoption, and Account Health
Experience managing complex accounts (high MRR, multiple stakeholders)
A genuine Trusted Advisor : you shape customers' marketing strategy before they ask
Data-driven, high ownership and able to navigate ambiguous situations with confidence
Mindset: Proactive, autonomous, coaching-minded, growth-oriented.
Self-starter who thrives in a fast-paced environment, demonstrates sound judgment, and takes ownership of outcomes.
As a Customer Experience Specialist (Trilingual), you'll leverage your fluency in Spanish, French, and English to resolve technical challenges and guide customers toward their business goals.
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As a Customer Success Manager, you will drive customer adoption and success, conduct product training, and collaborate with teams to optimize client engagement and satisfaction.
