Senior Director, Revenue Cycle Management

Position Summary

Blackbird Health is looking to hire a Senior Director, Revenue Cycle Management (RCM) to lead and transform our revenue cycle operations during a period of rapid multi-state expansion. Reporting into executive leadership, this role owns end-to-end revenue operations—including billing, collections, A/R, denial management, delegated credentialing, and payer enrollment. The Senior Director will serve as a strategic thought partner across Finance, Operations, and Clinical leadership to optimize cash flow, eliminate revenue leakage, build scalable systems, and strengthen payer relationships across all markets.

What makes you, you:

• Strategic RCM leader who connects billing performance (DAR, A/R aging, clean claim rates) to broader business growth with an eye on the latest technology and trends
• Proven expert in multi-state provider enrollment, credentialing, and delegated credentialing operations.
• Analytical problem solver skilled at diagnosing root causes in claims, denials, and payer workflow bottlenecks.
• Strong executive presence with a track record of driving cross-functional alignment across competing business priorities.
• Adaptable change leader comfortable building scalable operating models and controls in fast-growing healthcare environments.
• Deep understanding of healthcare compliance, HIPAA, and multi-site revenue integrity.

How you’ll make an impact:

• Own the RCM strategy, operating model, and KPIs to maximize collections and drive clean claim performance.
• Lead end-to-end transformation across billing, denial reduction, A/R management, and insurance authorizations.
• Oversee the transition to delegated credentialing, payer enrollment, and senior-level payer escalation and relationship management.
• Partner with Finance and executive leaders on payer contracting, reimbursement strategy, and revenue forecasting.
• Optimize EHR/PM technology (e.g., Athena), automation, and outsourced RCM vendor SLAs to ensure strict accountability.
• Build, mentor, and scale a high-performing RCM organization with clear ownership and operating rhythms.

The basics you’ll need:

• 8+ years of progressive healthcare revenue cycle management experience with significant leadership scope.
• Hands-on leadership in delegated credentialing and multi-state payer enrollment execution.
• Demonstrated success improving cash collections, lowering denial rates, and reducing A/R aging.
• Deep functional expertise with major PM/EHR platforms such as AthenaHealth, Epic, or eClinicalWorks.
• Experience supporting multi-site, multi-state healthcare organizations undergoing rapid scaling or operational change.
• Proven ability to manage, evaluate, and optimize external RCM vendor and technology partner relationships.

Nice to have:

• Behavioral health, mental health, or pediatric healthcare experience.
• Background in management consulting, interim leadership, or organizational turnarounds.

Benefits

• Medical, Dental & Vision coverage
• 401k (with a company match)
• Employer-paid life insurance coverage
• Generous paid time off
• Opportunities for career growth
• Diverse and experienced leadership team, supportive work culture