Build long-term, trust-based partnerships and proactively identify growth and cross-selling opportunities across the full product suite.
Deepen and expand strategic relationships with existing clients through sustained, high-quality engagement and a deep understanding of their needs and objectives.
Design and continuously optimize key client service processes and systems; formulate management standards and oversee the health and performance of key client accounts.
Lead in-depth analysis of client behavior to uncover latent needs; produce key client analysis reports and drive cross-functional collaboration to deliver optimal client solutions.
Lead the client manager team: set performance and service standards, coach and develop junior team members, and build long-term team capability.
Represent the voice of key clients internally, contributing insights to product strategy and business planning.
5+ years of team leadership experience, with a proven record of coaching and developing junior talent.
Background in both crypto and traditional financial institutions is a strong plus.
Strong client management skills: building and maintaining high-value relationships, structured client profiling, and designing impactful client engagement activities.
Excellent communication and stakeholder management skills; flexible and effective across a wide range of situations.
Fluent in both English and Mandarin, with the ability to collaborate effectively with global teams, overseas partners, and relevant stakeholders.
Resilient under pressure, able to manage multiple priorities in a fast-paced environment.
Genuine passion for crypto/fintech.
As a Partner Development Manager, you will define and execute high-impact product partnership strategies with card network partners, leveraging your payments expertise to drive alignment and negotiate complex agreements.
This role involves leading strategic business development efforts by managing complex partnerships with major technology companies, focusing on product and distribution collaborations.
Lead a regional sales team to drive sales growth and achieve revenue targets while developing key customer relationships and managing sales personnel performance.
Lead a regional sales team to drive sales growth and achieve margin targets in the Western USA, focusing on customer relationships and team development.
Lead a regional sales team to drive sales growth and achieve revenue targets while managing key customer relationships and developing sales personnel in the Western USA.
